Can someone help?! I'm SO frustrated with Ocwen

I have had two homeowners approach me that had foreclosure dates set.  Ocwen said they don't postpone even if you have a strong offer.

 

I had another Ocwen homeowner call me two months ago. NO foreclosure on the horizon.  We got it under contract with a stong offer and waited and waited.  No BPO..no response...nothing. 

Foreclosure just got set and of course I'll be losing another one if I can't get this through.

 

We get INDIA when we call....Does ANYONE have a contact or helpful advice? 

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Replies to This Discussion

Permalink Reply by Lori Young on June 1, 2010 at 6:23am
Call Ocwen CEO and Board of Directors. Worked for me. My file is moving along now but I still have to speak with Bombay.
Permalink Reply by Smitty on June 1, 2010 at 6:39am
Lori, Did you actually get someone? Do you have any numbers or emails? You can PM me if you don't want to post to the group.
Thanks.
Permalink Reply by Karyl Moore on June 1, 2010 at 11:45am
I will never accept another listing where Ocwen is involved.
Permalink Reply by Stephen Shafer on June 1, 2010 at 2:15pm
Ocwen will only stop Trustee Sales for a loan mod. If your client is in this situation, submitt the Ocwen loan mod pkge. then cancel the loan mod to proceed with the deal. It is a hassle but works, I stopped a sale 1 hour before it was to be done.
Permalink Reply by Tim Schmitz on June 1, 2010 at 3:00pm
Call the main 1-800 number and press #2 for Spanish Speaking.......you will get the operators in Florida that speak Spanish and English
Permalink Reply by Smitty on June 3, 2010 at 11:40am
Karyl, I'm with you. This is my last Ocwen homeowner. No more for me.
I found this and it makes sense why Ocwen is so awful
http://activerain.com/blogsview/1650111/ocwen-and-its-president-ron...
Permalink Reply by Karyl Moore on June 3, 2010 at 5:46pm
Thanks for sharing that. I did find that video, also - but too late to have avoided my Ocwen short sale. I pity the people who have loans with them.

Smitty said:
Karyl, I'm with you. This is my last Ocwen homeowner. No more for me.
I found this and it makes sense why Ocwen is so awful
http://activerain.com/blogsview/1650111/ocwen-and-its-president-ron...
Permalink Reply by Joshua Bragg on June 8, 2010 at 5:55am
I agree with Stephen ... if you and your client are willing to jump through the Loan Mod hoop you may get somewhere with these folks. It's pretty obvious that their main interest is in collecting fees for "servicing" accounts ... they really have little interest in resolution and the longer it takes the "better" (for Ocwen I guess). I'm with Karyl but I guess I'll keep accepting the listings ... just going to be setting the expectations extremely low for any sort of positive outcomes.
Permalink Reply by Kay Mann on July 14, 2010 at 6:19am
Lori, Can you post the Contact #'s for the CEO & Board of Directors? I have a file that I need to get some help as their staff is stalling me. Kay Mann

Lori Young said:
Call Ocwen CEO and Board of Directors. Worked for me. My file is moving along now but I still have to speak with Bombay.
Permalink Reply by Stephen Shafer on August 24, 2010 at 10:50am
Have the homeowners start the HAMP proggram by submitting all the forms and info then after the sale is stopped have them write a letter requesting removal from HAMP & a short sale but you must have the listing & hopefully a buyer quickly. I stopped a sale12 hours befoe the sale completed the short sal.
Permalink Reply by Jessica Rodriguez on August 24, 2010 at 1:47pm
Well from experiance with Ocwen they will not stop or stall the foreclosure nor sale date for a short sale. They will however cancel the sale once Doc have been sent for a loan mod. The only other way is to file for Bankruptcy which I have had clients do and then they are given 4 months to finalize the bankruptcy which by then we are done with the short sale. Communication is horrible but I have had a pay off in 30 days. In Florida the foreclosures are moving rather quick as in Miami-Dade County we now have sales via the Countys web site and M-F from 9-3 so we have about 233 listings a day.
Permalink Reply by Wendy Smith on August 26, 2010 at 12:41pm
Ocwen is horrible but....
if you can find out who the note-holder/investor is, then you can contact the real note holder, not Ocwen as the servicer.
there is a federal law that states the servicer must disclose the note holder but the request must be in writing & it must come from the borrower. sometimes it's helpful but sometimes it winds up to be Deutsch Bank (lots a luck on that one)

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