Replies to This Discussion

Permalink Reply by Chris Black on September 27, 2011 at 5:44am

Michael,

We've had good success with the Executive Office number listed at the top of the Chase group.  They have jumped right on it and have bridged the gaps between us and some similarly non-responsive negotiators.

Good luck.

Chris

 

Chris Black

Attorney

Winged Foot Title, LLC

8695 College Parkway, Suite 2350

Fort Myers, Florida  33919

P:  (239) 985-4142

F:  (239) 425-3518

W:  www.wingedfoottitle.com

Blog:  www.homeclosingprocess.com

Twitter:  www.twitter.com/wingedfoottitle

Facebook:  www.facebook.com/wingedfoottitle

 

Permalink Reply by Pat Chadwell on September 27, 2011 at 6:04am

I am in the midst of the same issue.  ListAssist said after escalation wait 24-48 hours - if no call after 48 hrs, call ListAssist back and see if the file was updated with information.  I know it feels like the file has gone into a black hole. 

Permalink Reply by Debby Thompson on October 26, 2011 at 3:11am

I have had the same problem with my negotiator. I have called her for 4 weeks. I had gotten an approval letter that was wrong. Called to have her explain it to me. Could not get her to call me back. Re did the pre Hud sent it for 3 days in a row. Had another negotiator call me about another file I have with Chase and had them check on this file. Everytime I call they email her. Still not gotten a call back. Yesterday my seller called and said they had received a letter on Friday stating the terms of the closing and that they would close Nov 18th. I said really the buyers are not ready because I have not received anything yet. This does not make me look very good with this seller. I have called the Executive office for help on this file. Now she is out for 3 days. What a mess.

Permalink Reply by Patrick Smith on October 28, 2011 at 5:34am

Sadly, this is becoming the story I have on EVERY Chase file. My follow ups are highly structured and documented. As a result I can tell just how badly I'm being ignored. A typical conversation with the executive resolution group goes something like " I've left 14 voice messages for my negotiator since October 7th, on x, y,z, etc. I've also left two voice messages for her supervisor, on October a and b. I have not received return calls from either. Meanwhile, when I spoke to the short sale department, they informed me that the notes indicate they don't have an offer, though they do have the contract"

Sigh......