Chse Escalation Dept is not in sync with SS Dept must send authorization to different dept
If you need to work with the Escalation Dept at Chase, and your file is in Equator, don't call until you have faxed your authorization to them at 614-422-7575. It seems that they use a different internal system at the Executive Level and they can see the notes on the file and the activity but cannot access your authorization. They will not talk to you unless they have your authorization so my suggestion is that when you submit your file by fax or via Equator, always send your authorization here as well, you never know when you may need to talk to someone at the Executive level in a crisis. It takes them 3-5 business days to upload and approve it, so why not just start out the right way and include them in your submission.
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Permalink Reply by joe beauchamp on
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Ah, yes, you remind me of the good ol' days of BofA starting Equator. At first, they destroyed SS's right and left, simply killing them wherever they were and putting them into Equator (so long ago, I've forgotten what it was called then). At the same time, they would put everything into Equator - for the first few weeks. And they had at least 2 systems which most employees could access. Then they cut that cord and eventually it settled into the current 2 systems. Regular customer service still needs authorization faxed in but everyone else (FHA CRM, SS reps, people in Equator, twitter team, escalations) have access to the other system.
I don't use cust svc there that much, but used to do as you suggest - always fax in ATR to cust svc immediately before moving on.
So, Chase uses that hoop to go through, too. I'm sure that they'll fix that (wink wink) as soon as they are indicted for purposely sabotaging short sales. Uh, never? ;-)
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