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This is tricky, Brenda. If this is a short sale, the seller, not the bank still owns it. I don't know what state or city you are in, but were there notices posted by the city regarding possession, condemnation and/or directions for entry? If not, have a written authorization to enter the property signed by the seller and on your person. You should have legal guidance here.
It's obvious Chase does not want the liability of cutting the locks placed by the city. Pretty much they will say," you did this on your own". I've taken seller(s) to a property quite a few times and have them open it for me and entered it. That's the best course of action. Good luck!
This is up to the owner (seller) to take care of. I know your seller probably doesn't have any money but if he can't help you get the homes in saleable condition, I think you should be cutting your losses instead of the locks.
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