Last year, when I started this short sale, I was told that CCO was participating in HAFA ( and they are on the list of participants).  I have been negotiating this short sale as a HAFA for 8 months.  Now, CCO tells me they don't participate in HAFA and they want 10% of the balance....I have had no luck finding any contacts at CCO, citizens bank or RBS at all to escalate.  Anyone have an idea?  Not only do I have to tell these sellers that they don't get relocation money, but now they're going to have to pay thousands to get rid of CCO....

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Cami: Did this issue ever resolve? I am just beginning a CCO/RBS short sale and am curious about what happened in your transaction. Thanks!

I finally got them to allow the $6,000 as per HAFA.  But, I had to escalate through their legal department.

Just starting with CCO.  They hold first and second.

I would like to initiate HAFA short sale.  Did you get anywhere, find any other contact info?

I was told they will not open case or consider HAFA without purchase offer.

Hi Nancy I am curious as well as we are to be starting with a HAFA short sale as well and have been told the same thing as Bart.

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