Hi all.
I got approval today, just a few days after posting the query here about third level negotiator not returning emails or calls. I don't know if there was a "trick" to it all, but hope my experience can help you in the future. Don't respond with how bad BofA is, or how you loathe them. We know they are the toughest, and this is part of our job, so share your hints and successes and save your negativity, thanks!
Why my 3rd level/Closer doesn't return mails or calls, I never got the answer to. But I did find several folks who do return communications and they were big helpers! I asked around in my office for names of people they knew at B of A short sales, and lucky to receive a few. This was big!
Once you know the area code and exchange at BofA (972-526-xxxx is one of 'em), I started dialing various random numbers until I found someone who could help me. When my Closing Neg. sent an approval, saying if I had any questions, to contact her manager--and never put that persons name or mail or phone on the letter!--I found out her manager and the next level manager from dialing random numbers.
Faced with a few sale dates, I couldn't get moved, I hung on the phone with Recontrust, who finally gave me my foreclosure tech's name and number, and had that to get the f'closure sale stopped in the nick of time (40 minutes before sale--last month).
And lastly, it took a call this morning to an executive at B of A, who's assistant was none too happy I had found his phone number. BUT, she was polite and helpful--and contacted the now NEW manager of my closing negotiator (didn't even know the players had changed), and we got the ball rolling today.
So, hopefully, this gives you some ideas you can use. After all, this is what this site is for, right? And with REO Trans, hopefully things will be smoother. And also, dont' change contract terms if you can help it. Knew this going in, but we had a simple name change and the bank saw that as a new offer, and had started the process over. Good luck out there.