I received John Ciresi's business card after attending an Equator workshop a while ago. After 10 months of getting nowhere, 2 offers, numerous errors on Bank of America's part, numerous escalations, 3 BPO's, an expired investor approval & the MI company receiving docs 36 days after requesting them from Bank of America, and finally MI approval.  I am fed up. We now have to wait for the investor to approve again & hope they don't change their view on this transaction.  I emailed John Ciresi. He replied in less than 12 hours with a form to fill out- a Short Sale Information Form - asking me to be brief.  Brief after 10 months. Well, I consider 2 pages to be brief after 10 months - included only the most pertinent information such as when the negotiator sent me an email through regular email screaming at me after I had escalated an email to the top of the chain (with no 48 hr guaranteed responses along the way).  And how the negotiator did not touch the file after that despite a few escalations. Keep your fingers crossed for me, the buyer's agent, buyer & seller!

 

John Ciresi - Vice President of Bank of America Home Loans,

Phone 410-512-0902

Fax 866-408-9188

Email [email protected]

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Replies to This Discussion

Way to go Amy! My fingers are crossed for you!
We've definitely gotten GREAT help from John in the past from one that had gone on for far too long...but then the last time he wasn't any help (but it was entirely different circumstances so maybe not something he could help with). Let us know if it gets resolved...hopefully it will!
If all else fails, file a complaint with the OCC (Office of the Comptroller of Currency)
They handle all issues with Banks.
That is the best way to get them to move on anything.
I encourage all agents and negotiators to do this.
They have to respond to the OCC and you in writing.
It should not have to take 10 months to negotiate anything.

Here is the link.

https://appsec.helpwithmybank.gov/olcc_form/
Thank you Mia.

The file is back at the investor now. John replied very quickly to my email with a form for me to fill out. Within a day he had an update for me.

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