Help with REO expense LPS invoice Black Hole!
Hey There, Anyone have experience with invoice issues. I need help contacting someone at BofA with an LPS invoice. I submitted an invoice for yard work.($1185) Approved through Equator by the asset manager. The invoice was accepted on 7/18 but nothing has happened with it. I sent three emails thru LPS to the person who accepted the invoice but have had no response. I then tried emailing the person using their first name.last name @bankofamerica.com and it bounced back. The asset manager doesn't want to deal with it. I cannot find another way to contact the department to get this resolved. LPS tell me they do not have any contact information. They are just a platform. UGH!! Anyone?
Replies to This Discussion
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Permalink Reply by Thom Colby CA Brkr 888-391-5245 on
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I wish I could help but I can't. I'll share an experience on a short sale with Chase and LPS as the Prop Pres Co. I have a short sale now more than a year vacant. Chase used LPS to drain and cover the pool/spa and keep the utilities on. This is the California Desert so things deteriorate FAST. LPS turned on the water without anyone knowing. They never entered the property (you can see where this is going). The lower level flooded. LPS was waiting for Chase to authorize the cleanup which they never did. Now, we have black mold throughout a 4,500 sq. ft. house. Chase fired LPS and won't correct the issue. LPS shut off the utilities. The landscaping on the 15,000 sq. ft. lot is dead. The City is levying fines of $5,000 per week for landscaping nuisance. Isn't this fun?
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Permalink Reply by Pattilynn Guilford on
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Ask the city to condemn it and take it over through eminent domain with you as the listing agent.
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LOL ! The 1st is over $1.2 Million plus there's a 2nd, a 3rd, & a 4th (with a judgment), plus a very large IRS lien too. I don;t think the city wants it.
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Permalink Reply by Wendy Martin on
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Jilly I have plenty of experience with those headaches. Usually have to wait 8 weeks even though the asset mgr approves expenses. Please send me your email address and I will get a managers name and info to you. Wendy
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Permalink Reply by Jilly on
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Thanks Wendy, My email is [email protected] . My experience has been excellent to date with all invoices paid in a timely manner. This one was over $1000 and they do review them more carefully however I have always been advised of any issue such as incorrect vendor address or amount not accurate (once I wrote the check for one dollar more than the invoice). There is no notes, no denial, no resolution requests. The status just stands at approved and that is almost 4weeks now. Its like a void!
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Permalink Reply by Camille Roberts on
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Hello UGH! regarding the Invoicing, honestly I do not have, if ever had any issues with B of A regarding the invoicing for reimbursements. Is this property still active in Equator? Is this a property direct from B of A or from an outsourcer? If you go back into LPS and go to reports, if you have not already, you can find the status of that invoice. Or have you received any resolution requests or emails that you may not have responded to? If so, they are hard to comprehend initially, but once you do, this will resolve this issues that the bank has which would be holding up your reimbursement. If you do not resolve them, no payment will be made. In this section , hopefully they will provide you a name of a person who is handling this reimbursement.
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