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Hi Jessica~
I just had the same issue here in Seattle. Had the homeowner call B of A and get in touch with HAFA short sale department (Fannie loan). She has received communication back that they will see if she qualifies truly for a HAFA short sale and will let her know in 3 business days. We will know by Monday (just called yesterday).If so, they will postpone trustee sale. If not, they will revert it to another department to see what can be done. You may have to escalate, but the big thing is to get the homeowner's financials, etc ASAP.
Jessica,
Sometimes just starting the Equator uploading process is enough to postopone the sale, however keep in mind when you get to submit offer and you can't, then after about 10 days you will get a decline. Also I agree with what Shannon suggested as well.
This happened to me, when seller called two weeks before their condo was going to be auctioned. There were two loans, both with Chase.
Even without the sellers' documents, you can start the process by getting that letter of authorization pronto and start calling/faxing. It also helped that the seller was calling on her end. Not only did we call the bank,we also called the company handling the trustee sale (your seller may have received a notice showing who is handling the auction) -- and whatever I sent the bank, I sent to them, asking to postpone the sale.
Call, fax, email everyone you can get hold of.
Fax copy of listing agreement, MLS printout and probably market analysis to show sell-able value. And throughout the process, market the property like hell --- posting on as many website as you can besides on the MLS.
End of story: we received all cash offer within 2 days of promoting the property, and closed escrow 2 months later.
Call, fax, call, fax. Daily until you get through.
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