Rec'd approval letter, investor waited a week and then said "nah, think I'll pass"  Found another cash buyer within a week netting BofA a little more than the last offer they approved.  Unfortunately, once BofA found out the first buyer walked, they wiped the file out of Equator and told me to start again.  I immediately uploaded the new offer and anything else they needed me to upload AGAIN.  I keep sending them emails and calling asking them why can't we close this quick since it is cash and for more than the last approval - will they really make me wait months and months again? 

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Replies to This Discussion

Angela - SInce they should have an active BPO on file, I doubt it will be months, should go quicker this time.
Funny you should mention that - they put a note in Equator stating that they were going to order a BPO - I replied immediately asking them why the need for a BPO when they are netting more than the last offer AND if they do a BPO they will only find that prices have gone down in the last few months! When I called yesterday they said they haven't submitted it to the investor for approval yet...

Wendy Rulnick said:
Angela - SInce they should have an active BPO on file, I doubt it will be months, should go quicker this time.
If the last was more than 90 days, they will.. Maybe it's close to the cut-off. Ouch.

Angela Gandolfo said:
Funny you should mention that - they put a note in Equator stating that they were going to order a BPO - I replied immediately asking them why the need for a BPO when they are netting more than the last offer AND if they do a BPO they will only find that prices have gone down in the last few months! When I called yesterday they said they haven't submitted it to the investor for approval yet...

Wendy Rulnick said:
Angela - SInce they should have an active BPO on file, I doubt it will be months, should go quicker this time.
welcome to Bank of America. try emailing every contact you have at BoA - Matt Vernon, John Ciresi, Crystal Dingman, etc - everyone and anyone. MAYBE you will get a response. You'll have to understand, BoA makes more money if they operate this way e.g. start all over just because buyer changes, etc. Such blatant greed is just staggering. Some day, we will see a class action suit or two over the financial damage to investors and homeowners suffered due to BoA policies. I keep watching, I know it will happen. It just has to be worthwhile for the attorneys.
I have same situation, Angela, and BOA ordered another BPO, the other day i sent a message to the negotiator asking for 'status' , also I mentioned that was preciously approved, she responded: no, this short sales was NEVER APPROVED, i sent the letter approval to proff it was!!!, and then she answered, was expired on june, LOL i said, yes but WAS APPROVED BEFORE, I'm still waitting.. this is amazing
Same thing happened to me. It will only take 20 - 30 days to get the approval depending on the negioater.......God Speed
when the buyer walks BoA closes the file. period. there is absolutely no logical reason to close the file but they do.
It took more than 3 weeks to re-open a file that had been accidently closed by a negotiator. Unreal.
in the past two months I've "lost" three sales due to BoA and the inept, inefficient processing of short sales. Oh yeah, a fourth will most likely go down the tubes as the buyer is now in the hospital (she's 87 yrs old) and the approval expires 9/7/2010 - the approval just came in yesterday..... It was submitted last March.
I'm re-thinking how to best help the homeowners unfortunate enough to have BoA as their servicer. There has to be a better way - I'm pretty soured on BoA at this point.
2 things: BofA system is designed around the buyer, I don't recall the other bank but I do remember learning that there is another which does the same thing. You lose the buyer and they have nothing to go on. 2nd, if you can't get that extension via the closing officer (and also, having done other short sales, try emailing one of the other closing officers - some of them really want to help and get short sales accomplished), then try John Ciresi - he is a VP who handles special problems - and quickly from what he has done for me. He has been mentioned a couple of times on this forum..

Wendy Smith said:
when the buyer walks BoA closes the file. period. there is absolutely no logical reason to close the file but they do.
It took more than 3 weeks to re-open a file that had been accidently closed by a negotiator. Unreal.
in the past two months I've "lost" three sales due to BoA and the inept, inefficient processing of short sales. Oh yeah, a fourth will most likely go down the tubes as the buyer is now in the hospital (she's 87 yrs old) and the approval expires 9/7/2010 - the approval just came in yesterday..... It was submitted last March.
I'm re-thinking how to best help the homeowners unfortunate enough to have BoA as their servicer. There has to be a better way - I'm pretty soured on BoA at this point.
One of the webinars on Equator condicted by BofA Home Loans indicated that there is a Fast-Track available on the ones that were pretty much approved and the buyer walker. Their instruction say that you need to call the short sale customer support and ask them about the fast track. You might as well mention that this is something that you learned at the webinars for agents. See where it takes you. Good luck
The process begins at square one in my experience, new negotiator, new BPO...I know it doesn't make sense, but that is how they do it.
BPO is good for 90 days........Most of the time they will use without a kind reminder..........

Jennifer Culberson said:
The process begins at square one in my experience, new negotiator, new BPO...I know it doesn't make sense, but that is how they do it.

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