OCWEN

I have been working on a short sale since September 22,2011.
What an ordeal. it seems that their customer calls are outsourced to India.
The worst is that most agents do not comprehend the mortgage language. At the end of the call all seems that it's working out, till you follow up another day.
An agent told me that a federated document was missing. After requesting and holding for a upervisor for 48 minutes, due to the fact that the agent could not explaain what the document was. "It was an affidavit".
Although they should be making notes. On any follow up call is like starting from scratch.
It feels as though these service providers have no hurry to close the case.
Give me some feed back.

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Permalink Reply by Smitty on February 6, 2012 at 2:58am

If you go to the Ocwen group page on this amazing site you will see this:

FOR ESCALATION; Use sparingly......

Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.

 

Call and explain your issues.  They shoudl be able to resolve them.

Permalink Reply by Noelia Bendigo on February 7, 2012 at 6:36am

Smitty this is great info. Thanks for sharing.

Permalink Reply by Lauren Mayer on February 6, 2012 at 3:16pm

You are right - they really don't know what they are talking about and you can waste hours sitting on hold only to find out that there still is no answer.  I would try the Ombudsman and ask them if they will assign a Home Retention Specialist for Short Sales to be assigned to your file.  That way you can have someone that you can contact directly.  Also - selecting Spanish instead of English when you call the main number - this will take you somewhere other than India.  I started my short sale in September also - finally got short sale approval Friday.  Good luck!

Permalink Reply by Noelia Bendigo on February 7, 2012 at 6:36am

Lauren thank you.

Yes they emailed me the approval on Friday as well.

Its been insane.

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