Fax Speeds and Settings and Sanity
OK,
After three years I am finally about to lose my Sh*t with the fax machine.
Every month it seems like it's harder and harder to get complete fax packages to the lenders. Sometimes it's just a few pages before their "machine" hangs up.
I've done the research about VOIP faxing (I don't believe BoA has an actual fax machine), and as a result I have tried all the usual fixes: I've upgraded my machine, I've had the line condition tested. I've throttled the speed back to 9600. I've advanced it to 33,000, I've turned error correction on. I've turned error correction off. Nothing consistently works.
So I now turn to you fine people and ask, what is working for you??????
Replies to This Discussion
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Permalink Reply by Smitty on
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Hi Patrick, there are multiple lenders now that don't require faxing. If you go to the lender group page on this site, they have done a fantastic job on letting you know how the lenders want the short sale packages now. So for instance servicers like Wells Fargo, BOA, GMAC and a few others like the packet uploaded on the Equator system. Ocwen, is great because you can email the package in to a particular email address...same with Chase. I'm finding I use my fax less and less and I dumped my machine last year and got a fax to pdf email fax line. The one I use is called Metrofax. So if I have to fax out packets, I upload the PDF to Metrofax and hit send and it does it for me and gives me a receipt. Also, it's great if homeowners are faxing me in info, it automatically turns it to a PDF so I can easily organize my packets to send to the lenders.
I'm sorry you're having so many issues. I KNOW as I went through the same thing. I had a VOIP line into my office with vonage and a dedicated fax line and I could NEVER get it to work. I finally dumped it. Good luck.
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Permalink Reply by Jeff Payne on
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metrofax.com is a great system. It will continue to send until it is confirmed
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Permalink Reply by Sam on
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Like Smitty said...good pdf software and a email based fax service is a must in this business. With the PDF software you put together and break apart your documents, add headers and footers with loan #'s, etc. With the online fax service you simply email the fax # with your PDF attachement and it does everything from there. I never have any issues of the faxes not going through. Your faxes come in as PDF's and you simply save them, and fax back out as PDF...no paper, no printing, no faxing.
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Permalink Reply by Brent Innocenzi on
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+1 on Metrofax. I use it all the time and have no issues.
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Patrick,
If this is BofA short-sale, try uploading your files through Equator. More reliable, no degradation of copies and yet secured. It is free anyway and BofA requires it.
Or, subscribe to any email-fax service, i.e. efax, etc. The cost is from $7/mo depending how many pages you send and receive. Your incoming messages goes directly to your email. You could also send fax to your email.
If other lenders, ask if they have an email address to send correspondence.
I hope I answer your concern.
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Settle down now. I'm not missing the boat. I've had digital fax service for 6 years now. Wonderful for inbound faxes, and has all of the features referred to above.
Here's the problem, though, chief: If you do more than a few new short sales each month, you are faxing outbound anywhere between 300-600 pages when you combine that with your other work and all is said and done. I've done a fair amount of shopping around trying to compare digital fax services which don't kill you with outbound fax fees at that volume and haven't been successful. If you have one that is $6 a month, I'm all ears.
My solution is to send smaller faxes (monthly updated pay/bank, requested docs, etc.) by hard fax over the voice line and reserve using the allotted outbound on the Digital Line for whole packages and the typical 70 pagers.
Again, I'm happy to go full digital if I could. At the moment the only truly unlimited outbound seems to come bundled with VOIP Voice, and I'll switch my voice VOIP carrier to one offering that bundle if I can't come up with another solution. That said, I'd still like to figure out the conundrum, given that sometimes it's just more expedient to drop something in the fax machine and send it out.
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i pay around $10 per month and get 1000 outgoing faxes. And I do more than a few short sales per month :-) Check out metrofax.com
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Permalink Reply by Becky Martin on
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Amen! Metrofax.com is the best:)
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Nextiva is very inexpensive, $13 a month for 1000 pages...even if you have to spend $20 to $30 a month who cares. Is your time really that invaluable that it makes sense to stand around fax machines? Not to mention the time it takes to generate your docs to paper and the cost of the paper itself.
It would seem that you are being penny wise and pound foolish if you are doing more then a few short sales a month and you are still faxing paper.
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Permalink Reply by Michael Hayley on
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I scan to pdf using a high speed scanner my Broker provides. Then I fax the pdfs to the lender using ringcentral.com. Its $9.00 for 500 pages/month; $39 for 2,000. This is faster than the direct fax.
My pdf documents are labeled for easy reference: smith 2011 1040; smith hardship; smith bank statements.
I'm interested in learning if anyone else has a better method.
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Permalink Reply by Bryant Tutas on
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If you work short sales you must have an efax service. I use myfax.com, a Xerox Documate scanner, PDFill PDF editor and Docusign with Forms Simplicity. I'm about 90% paperless.
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