BofA change of negotiator

Good morning folks.   I started negotiating a short sale with b of a in April this year.  The negotiator wasn't so good at her job.  Did not even know how to read the HUD correctly.  (amongst other things)  Short Sale was fully approved 5 months in (ugh) with 2nd and 3rd liens.  Bottom line... The buyer can no longer get financing..I know, I already tried to save the buyer.  Not gonna happen. I already have another offer netting b of a the same amount.  I found out yesterday it goes back to the same negotiator.  I'm very confident if somebody else does not step in at b of a, this file will go to forecluse with this negotiator. 

 

HOW do I get this file reassigned?  I've already sent msg's to VP, Team Leader, etc.  all through Equator, but I do not feel this will get the job done.

 

Any advice is greatly appreciated.

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Permalink Reply by Scott Gregory on October 16, 2011 at 2:36am
Just work the process and if the negotiator isn't performing tasks on time, escalate. It is possible he or she learned more about the job in six months. Also escalate OUTSIDE of Equator. Use phone and email.
Permalink Reply by Jesse Hammond on October 17, 2011 at 4:00am

Is it with BofA or is it one of their third party negotiators? 

Permalink Reply by Brent Innocenzi on October 17, 2011 at 5:07am

In my opinion escalating in Equator is worthless and has never worked for me. You need to escalate outside of Equator. Also, I'm sure some others will chime in about using Twitter. I myself have never used it, but others on here swear by it.

Permalink Reply by Jeff Payne on October 17, 2011 at 5:12am

Brent, I have used Twitter many times and my issues were resolved every time.  I also escalate thru equator with mixed results.

Permalink Reply by Brent Innocenzi on October 17, 2011 at 5:22am

Jeff, yea I see people on here always saying how it works. I actually just signed up for Twitter over the weekend too. What's their @? You can never have too many escalation contacts/methods. Thanx

Permalink Reply by Jeff Payne on October 17, 2011 at 5:34am
@BofA_Help
Permalink Reply by Renee on October 17, 2011 at 9:12am

Thanks for your advice everyone.  I'll try everything.!!

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