This file has seen it all (Since January) - lost packages, lost authorizations and more. The most recent issue is that the appraisal and title have been completed and submitted over 3 weeks ago but MetLIfe says "it's not in our system yet so we can't make a decision until it's scanned into the system." An escalation request was made and still no response. We've been under contract 3 times now and this buyer is considering pulling out. Does anyone have any high level contacts that might be able to help? I've completed many short sales with various lenders successfully - MetLife has been the most difficult to work with.
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Same deal with me. Submitted pacakge in mid-April, Metlife loaded in their system on June 1st and assigned a negotiator, Maria Torres, but as of today 9/1, file has not even been picked up. I have "escalated" three times which basically just means that the supervisor sends an email to the negotiator for a status update. No response to any of the three requests. I cannot get past the initial customer service department i.e. can't get a direct phone number or email to anyone other than general customer service. I am pulling my hair out.
LOVELY! Maria Torreze has been my assigned negotiator since Sept 30th and still I have NOTHING! no appraisal has even been ordered and getting around customer service is...well, not going well. Never thought I'd say this but they are a bigger pain in the butt than BofA!
Sarah Suppe said:Same deal with me. Submitted pacakge in mid-April, Metlife loaded in their system on June 1st and assigned a negotiator, Maria Torres, but as of today 9/1, file has not even been picked up. I have "escalated" three times which basically just means that the supervisor sends an email to the negotiator for a status update. No response to any of the three requests. I cannot get past the initial customer service department i.e. can't get a direct phone number or email to anyone other than general customer service. I am pulling my hair out.
I am confused. What does the house being vacant have to do with getting a short sale approved? If I am reading your post correctly, Metlife denied the short sale because it was no longer occupied. Most short sales I do are on vacant homes and I have never seen one denied for that reason. This is my first with Metlife (and hopefully my last with them). What is the FHA flowchart you are referring to?
Good morning:
The MetLife tales sound way too familiar. No need to repeat my nearly identical experience.
Angela: Were you able to verify your contact info for a supervisor-type? There must be some path to get around the front line "customer service" phone folks. ANY leads from anyone would be welcome. Thanks.
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