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That is not normal. Call back and talk to someone else. They need the last 4 of the borrowers SSN. Sounds like another dummy at the wheel, just call back and someone else will answer
Weird. I've talked to them twice today with no such request! Maybe this is part of their new system coming out that is rumored?
Sometimes when I call different lenders one will tell me they want something that I've never been asked for before. I just call back and talk to someone else and move forward just fine.
Never heard of such and we have processed 30 or so BoA since then.
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