Replies to This Discussion

Permalink Reply by Wendy Martin on February 18, 2013 at 8:38am

Valerie, welcome to my ongoing nightmare.The good news is BofA will be sending a large bulk of their loans to Service Link.  The bad news, Service Link is worse than BofA.  They will close the file for no reason at all, and you have to go through customer service for everything, you get no contact info for the negotiators/processors. The only way I ever got BofA to move on anything is to call the short sale dept. every day and have them message the negotiators.  It's appalling how they disappear.

Permalink Reply by Stacey Haire on February 18, 2013 at 8:38am

Have you tried to Tweet them?  I had to do this because of exactly what you are going through, and the response I received was within 24 hours.  My file was escalated to the presidential offices, and we received approval after just two weeks of the tweet.  Although I first had to figure out tweeting, it was well worth it. @BofA_help.  I hope there is quick resolution.

Permalink Reply by Valerie Hernandez on February 18, 2013 at 8:44am

Wendy, yes I am aware of SL. They are pretty bad to deal with. I had another one where they were overloaded and the negotiator, let's just say fooled me....twice! Then I was told by BOA that they were overloaded so they took them away and gave to another company to service. BOA is a mess. I do call....probably 4 days a week.

Stacey, thanks, but I don't do twitter and should not have to in order to get a response. I even emailed the president of the ss department and let's just say he was not happy and was not taking fault. Tried to say it was me. I got HUD involved and thing ssure did change for a while. I just called HUD again and getting them involved again. BOA will respond to them. Well at lease after a few requests...BOA must think they are exepmt from responding to us, HUD or anyone else.

Permalink Reply by Ann Howard on February 18, 2013 at 12:08pm

Have you complained to Customer Service at B of A, when I was having problems that is what I did, got a call the next day from the negotiator.

They have to log each time you call and put in their communication about the phone calls. If you get no response from B of A then complain to the OCC they will follow up with you and the bank.

Hope things get better, it isn't always easy but helping the client is so rewarding.

Permalink Reply by joe beauchamp on February 18, 2013 at 2:04pm

Talking phase 1 and 2, I assume this is FHA. BofA was a much worse mess than usual for FHA from around the beginning of March until maybe Sept last year. Screwed up (more than usual) by not following FHA procedures until June, then instituting a whack-a-mole game between SS and FHA CRM's - oh, but not bothering to tell the CRM's that they had to say "monther may I" before answering new questions which meant the same thing. I lost 4 months on several FHA files, explaining repeatedly that FHA rules don't allow one thing or the other - didn't matter. It seems that they found someone to think in higher level math - algebra I? and make things a whole lot smoother last fall.

I'd like to say welcome to the group - a small group with long running SS's, but I can't - it is a fairly large group... ;-)