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Petra, I'm having the same issues. I have a dual SunTrust Short Sale that was submitted in early December 2009. . According to each call center rep they are not allowed to escalate the complaint until the 60 days ( yeah right!!!)
No negotiator assigned. Both loans have been set up months ago. Foreclosure Dept has started sending notices. I called SunTrust and according to the reps who read the computer screen notes, the SS Dept has notfied the Forclosure Dept that the home is requesting short sale approval.
Judy..you are so correct that it appears that SunTrust (as well as many other BIG BANKS) don't care about the human toll or the emotional toll this has on the owners. In my case I have a clients who's husband died ( DIED) and left her in a world of hurt with several children. The lack of response from SunTrust is shameful not to mention harmful to my client. They are fully aware of the situation. My client cannot sustain the mortgage, cannot sell, and her credit is being ruined each day this continues. This is happening to her, she is not doing this to the bank.
I will continue to fight for my client and to push SunTrust hard for a response.
I find it amazing when I just leaned that CitiBank gave short sale approval with 48 hours of contract submission to a Realtor here in Woodbridge, Virginia.. If one bank can do it, they all can do. They choose not to.
you think that escalation is the key, its not. you are doing things the hard way
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