SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Members: 369
Latest Activity: Mar 8, 2019

SunTrust Short Sale Instructions for Agents


Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.


Suntrust Short Sale Package


Suntrust Letter of Authorization

Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other


Escalation Information


This information is being provided to use as a courtesy. Please treat them with respect.

[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall


You need to be a member of SunTrust Mortgage to add comments!

Comment by David Hess on January 31, 2017 at 4:34am

Has Suntrust made any improvements in processing short sales?  I would think that the large judgment against them last year in relation to loan modifications might have changed their tune when it comes to approving short sales.

I currently am under contract for a short sale with Suntrust. 

Comment by Al on January 3, 2017 at 11:41am

who is worse suntrust or ocwen? I have delt with suntrust and dropped them they were asking 200k above market value on a home. Crazy? Supplied comps they still rejected it. 

Comment by Celeste ODea on June 4, 2015 at 11:38am

Barbara D. Hart's email came back undeliverable. Does anyone have a name and number to escalate to?

Comment by Anna "Banana" Kruchten on February 25, 2014 at 1:00pm

Seth I'd like to offer you hope on this one but I decided awhile back to not take on any more SunTrust deals. Ridiculous is all I can say about them. Good luck!

Comment by Seth Russell on February 25, 2014 at 8:30am

Has anyone had any success filing a complaint with Fannie Mae against Suntrust recently?

Suntrust has been a huge obstacle for the last 8 months and they are now pressing for a DIL...We submitted an offer 2 weeks ago that meets their last known net payoff from last month.

Suggestions anyone? F/Mae has my Authorization and a summary of my complaint..hoping it will at least get the Suntrust Supervisor engaged to return my calls.

Comment by Mary Wilcox on November 19, 2013 at 1:54am

I believe 100% of the deals I've done, they always state the buyer/realtor cannot receive any commission.  I can't think of any thus far, that have allowed it.

List Agent still gets the entire commission. ie. they have not cut it in half on any of mine.

Comment by Bryant Tutas on November 19, 2013 at 12:47am

I doubt suntrust will let

the agent get a commission.

Comment by Leslie Kunkel on November 19, 2013 at 12:18am

The buyer for the short sale is a licensed real estate agent representing herself. Will SunTrust allow a commission to her?

Comment by Sean Wilder on October 8, 2013 at 8:32am

I've not dealt with Suntrust in quite some time and so far they still suck.  I cannot get any return phone calls or anyone on the phone to even confirm authorization is on file.  So far the escalation contacts listed here are not getting a response and John Deberry's bounces back.  Anyone have current escalation contacts for Suntrust?

Comment by Titus Nixon on June 27, 2013 at 6:41am

I have sellers who have been asking to pay a 40k promissory note- which is the remainder of the deficiency after the net of the short sale.  The sellers want to know if this will then show up on their credit as "paid in full" rather than showing as a derogatory mark?  They have still not missed a payment, and are obsessed with keeping good credit, so I believe this is why they were slapped with the promissory note.  Any idea if this would show up differently in the credit report if they take on the full prom note?


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