Comment

Comment by Shannon Renner on April 8, 2012 at 11:56am

Hi Roberta~  I sent an email to:

Scott Lamb:  [email protected]  (vp of loss mitigation)

Quyen Bui: [email protected]  (corporate customer experience)

These folks helped me when my negotiator went awol.  I was able to close!  Send an email to your negotiator and copy these 2 folks.

 

 

Comment by Roberta Baldwin on April 8, 2012 at 3:20am

We've had an accepted offer for weeks from IndyMac. The lender countered the buyers' original offer and the buyers agreed. All good. But...that was 6-wks ago and now, the buyers' lock-in is up in 10 days. Our seller has agreed to a deficiency judgement and signed the payment contract at least 2 weeks ago and since then the IndyMac negotiator has been silent. We've asked him for confirmation of the acceptance of the deficiency judgement in writing, with repeated no response to that or to setting a closing date. The investor representative is in touch with us but only to ask for more paperwork, which we've supplied. We believe EVERYTHING IS IN ORDER!! We're getting down to the wire here...anybody at IndyMac/One West that we can call to leverage the final negotiations into a set date to close?

Comment by Mary Ann Carman on March 7, 2012 at 10:44am

IndyMac isn't in Equator. They also don't use a closer, as far as I know.

Comment by Lisa Helweg on March 7, 2012 at 10:19am

@ Mary Ann - Are you working this on Equator?  If so, you should be able to message your Closer with an URGENT REQUEST for an extension.  I would also follow up with a call to Customer Service to see if they can send an internal message to your Closer.

Comment by Mary Ann Carman on March 7, 2012 at 9:46am

I need an extension and have requested one from the negotiator, if there another way to be sure that we get the extra days we need (like BofA twitter help)? Any suggestions will be helpful. Thanks in advance.

Comment by Kristine Halverson on March 5, 2012 at 10:37am

I've called their main number 4 times, entered all the info.  Then the phone hangs up on me.  Same thing happened Friday.  Does anyone have another number?  Kristine.  I'm calling 877-736-5556

Comment by Mary Ann Carman on March 1, 2012 at 12:05pm

Actually I did close early. Went to a Technology Committee meeting but after sitting around for 1/2 and hour waiting (I got there early as usual) I found out it had been moved to next Thursday. So much for letting the Vice Chairman know what's happening. LOL ; ) Anyway - tomorrow's another day.

Comment by Kristine Halverson on March 1, 2012 at 12:00pm

Hi Mary Ann:  Oh Yeah! Information...good old days.  lol!  :)  I did get through and their system said they were closed.  Office hours 8am-9pm est.  Guess they closed early?  It's 5:30 est.  I want to close early.  

Comment by Mary Ann Carman on March 1, 2012 at 11:40am

Haven't tried. Have you called information to see if there's something wrong with their lines? Don't know if that would help or not . . . just an idea. MAC

 

Comment by Kristine Halverson on March 1, 2012 at 11:33am

Has anyone called IndyMac today?  I've called 6 times and their phone system hung up on me.  Can't get a live person.  

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