Comment

Comment by Michael D. Schade on December 17, 2010 at 9:47am

It seems the new "team concept" isn't working out too well,to say the least. They better go back to the previous system,which had only one person you dealt with instead of a "team member",what a joke. 

I'm so confounded by Flagstars lack of consistency,you no longer have one person that can make a decision or work with you directly.

Comment by Sam Hague on October 20, 2010 at 2:46am

One thing that I have not seen mentioned, unless I missed it, is that Flagstar requests that updated statements, income doc AND a letter stating that the hardship status has not changed be submitted, without prompting, monthly. One of the CSR's that I spoke with actually told me that should their document reviewers pick up a file and those documents not be updated, they simply move on and make a note to the file that these files ARE needed. And if you follow the instructions from them, namely, to call evey 30 days for an update, you will not even know this until you call. Most people are aware of the statement and stubs, but the hardship is a picky small thing to stop progress on so be advised. They need weekly calls for updates, even though the updates are woefully lacking in any type of timeframe that can be used to track progress and keep the buyer's agent fed. My file is 'cued' for the underwriters, and has been for 14 days. If your buyer is ready to close quickly, make sure that is noted, they apparently do 'expedite' those files when they finally get to UW...we'll see shortly if this is true.

Comment by Wendy Rulnick on August 19, 2010 at 11:53am

Wish me luck on a new Flagstar junior (actually 2) I am just starting on... :)

Comment by Janet Nelson on August 10, 2010 at 8:25pm

Call the Loss Mit department customer service and ask for a supervisor...One I know of is Jason Hamann...But good luck.

Comment by Nick Luvera on August 6, 2010 at 6:22am

I urgently need to escalate a file to postpone sale date. Does anyone have contact info for loss mitigation VP or supervisor level?

Comment by Janet Nelson on August 4, 2010 at 4:08pm

I have worked with Flagstar bank and Patricia Churilla (negotiator) for the past year on a short sale. It was a fight the entire time to get approval on the second offer...Buyers of the first offer had to walk due to the delays. I was told in July 2010 she is no longer in the Loss Mit department...However, the bank definitely has problems working short sales...I don't feel they want to do them either...If you have an FHA loan, get HUD involved...FHA pre-forclosure sale (or short sale) is tricky, and some of the negotiators at Flagstar do not know the guidelines. Very frustrating and I will not work with Flagstar again...My prerogative Flagstar.

Comment by Wendy Rulnick on July 31, 2010 at 2:14am

What does Flagstar normally want as a junior nowadays, 10% of balance?

Comment by Malany Green on July 31, 2010 at 1:00am

When I dealt with Flagstar bank I had to wait for an approval more than 10 weeks and nobody could answer me why does it take so long. And negotiator wasn't nice. As I could see many people have problems with this bank http://flagstar-bank.pissedconsumer.com/

Comment by Kyle Souza on July 23, 2010 at 7:57am

that is fabulous.

Comment by Marielle G on July 23, 2010 at 7:43am

I'm in the middle of a short sale with Flagstar, and the representative I spoke with there told me specifically that her superiors tell her NOT TO GIVE US ANY HELPFUL INFORMATION... all she is supposed to tell us is "we will review the documents and be in touch". She felt sorry for me and gave me a long list of new bs documents they need to drag along the process even though I have already submitted all the necessary documents a while ago. Basically, Flagstar does not WANT to help any of us and according to that representative I spoke with, they tell their employees to do as little for us as possible because "it takes up too much time"... that's their policy!

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