Sorry for the long post.....we have the 1st and 3rd short sale approval and citi has the 2nd, but we have been bounced back and forth from the Citi Short Sale Department, the Citi Bankruptcy Department, the Citi Recovery Department, Citi Bankruptcy Department, CitiMortgage Executive Office, the Citi Bankruptcy Department and now back to the Citi Recovery Department.  This is a bankrupt account that has been charged off by CitiMortgage, we have an "Order on Motion to Avoid Junior Lien on Principal Residence" signed by the bankruptcy judge and is unopposed by Citi.  We were told by the Citi Recovery Department that with this notice the borrower would not owe CitiMortgage any additional monies.  In turn, we asked for a satisfied lien release. We were then transferred back to the Citi Bankruptcy Department and we were told today that citi can not help us unless the borrowers situation changes. The dept sd Citi does not have a program available to the borrower when its a charged off acct and active bk acct.

Any ideas???  thanks