Replies to This Discussion

Permalink Reply by Lori Young on August 30, 2010 at 5:48am

You have to go in Equator and under the file add message. Email all the contacts and write in the subject line: BUYER WALKED CLOSE FILE.

Then you will receive an email "short sale file rejected". Once you receive this you can open a new file. If this does not work call the BOA 866-880-1232 number.

Permalink Reply by Pamela Harmon on August 30, 2010 at 5:51am

Thank you so much - we have tried that. So far they've not done what we've asked. We're trying it again in case it works this time! Thanks again.

Lori Young said:

You have to go in Equator and under the file add message. Email all the contacts and write in the subject line: BUYER WALKED CLOSE FILE.

Then you will receive an email "short sale file rejected". Once you receive this you can open a new file. If this does not work call the BOA 866-880-1232 number.

Permalink Reply by Tom Olsewski on August 30, 2010 at 5:56am

I have had short sale Customer service decline the file multiple times to allow me to start a new file. I have never had to get the old negotiator involved?

Permalink Reply by Pamela Harmon on August 30, 2010 at 6:01am

Wow - customer service has always told us the person assigned to the file in Equator has to physically close the file out in order to start a new one. I'll try calling again - this will be my 4th or 5th call in 2 weeks on the same issue. I'll let you know how it works out! Thanks!

Tom Olsewski said:

I have had short sale Customer service decline the file multiple times to allow me to start a new file. I have never had to get the old negotiator involved?

Permalink Reply by Pamela Harmon on August 30, 2010 at 6:39am

I just called the customer service number again and the agent I spoke with told me the same thing the others had - that they'd send a message to the correct department and within 1 business day the file should be closed out so we can initiate a new one. Let's see if it works this time! Thanks again for the tips.

Tom Olsewski said:

I have had short sale Customer service decline the file multiple times to allow me to start a new file. I have never had to get the old negotiator involved?

Permalink Reply by joe beauchamp on August 31, 2010 at 3:01am

If you have done other equator short sales, try sending email to other negotiators and/or closing officers about your problem. I have found them very helpful when negotiators are useless.

I have used, with great and fast success, John Ciresi to straighten out some BofA messes. I had already sent a message for another reason then found that he is the contact that Lisa Helweg (from these forums) had been talking about. He uses a simple form to note the account, give the complaint and give what you want as the action. He seems to have a crack team of people who dive in to fix things. Surely, they know how to kill a file.

I always thought it was a hoot that BofA has these people wandering the night randomly hitting deny, but when you want one killed, you can't do it, nobody does it and it can just sit. Where are those random button pushers then??

Attachments:

• John Ciresi - Short Sale Information Form.pdf, 23 KB

Permalink Reply by Rebecca Puig on September 6, 2010 at 7:39am

Per Joe's suggestion, contact John Ciresi ([email protected]) regarding this matter. I recently had a file "stuck" in closing status, when it should have been back in negotiation status due to a change in terms. Like you, I had sent numerous e-mail messages through Equator, including to negotiator, team lead, manager, closing office, vp, svp, etc., as well as called BOA directly, with no results. One e-mail to Mr. Ciresi and he responded within a couple of hours with the short sale information form attachment that Joe posted. I completed it, sent it back, and by the end of the day the file was back under negotiation status. Good luck!