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I would escalate the file at this point.
A couple of ways - I called the customer service line and asked for the supervisor's name and email address, then I looked on jigsaw.com and found some email addresses for VPs. I also looked on this site and found a name and email address for someone. I sent out a request for help and was contacted within a couple of hours. My file that had been stuck with a negotiator was approved in two days.
Thanks for your responses and help. Brigitte you are correct I am the buyer and we do have a signed contract with the seller. It is not a VA loan. The negotiator contacted the listing agent who happens to be partners with our agent and she sent us the request for more money. The complete package has been with upper management for 12 days, what do I do at this point? We are cash buyers but getting tired of waiting. As far as I know the negotiator has not been responding to email from both the listing agent and seller who is as anxious as we are to have an answer.
Ben, if we do escalate how does that go if it is already with upper management?
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