I have the buyer on this one--and they went to Quickenloans. After we had the approval, and the file apparently moved to a closer, Quicken discovered that the terms of the sale, with my buyer getting too much back in seller paid closing for the type of loan he was getting, didn't meet their guidelines.
(my local lender would have seen that the first day, and we wouldn't be in this mess now, but we are and now we need help!)
It would seem pretty simple to make all the necessary adjustments without reducing the net to WFB, and simply ask them to bless the new HUD, so that is what we are trying to do. This is not on Equator, but being handled by phone and email with the listing broker, and when she attempted to provide the revised HUD and cover letter explaining situation (which actually nets them $200 more!) WFB short sale dept told her that first they couldn't find a 3rd party auth, and then, "we found it, but it doesn't have the property address on it so we can't talk to you." (THEIR form, no line for the property address on it, AND they negotiated for 3 months with that in the file, to get to the original approval.)
Really hard being on the buying side, because I am sure if I represented the seller, I would have climbed up the hierarchy to someone sane by now.
There is no logical reason for this not to close, and even close on time (this coming Friday) if we could have gotten thru to the closer last week, but they won't talk to listing agent until the amended LOA, with address written in is "uploaded to their system"
Do you have any advice for me, other than getting blood pressure meds?
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What you describe is not at all unusual. Successful short sales for these servicers lose them continued monthly income. There is no desire to help you cut their income. Getting stupid unimportant requests is the norm. They can complain about Township not spelled out, and have. Often the person with the request is very low level with no understanding of the process and a strong set of rules to follow. If their authorization expired yesterday, you don't exist, etc.
Basically, live with it, or like most agents, move on and don't deal with short sales - exactly what the banks want.
the seller can call in and get their agent authorized over the phone. Only takes a couple of minutes.
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