Hi have a FHA short sale and Wells keeps procrastinating on the APT
they keep ordering appraisals and now I get a "is there an offer ( foreclosure warning) the customer service is not customer service.
I need to escalate can anyone help with a contact ?
thanks
Gina Smith
Seattle
Comment
Kevin,
Thank you for sharing your time, knowledge, and experience.
This transaction has become a mess and appreciate your support.
Gina Smith
I would just concentrate on obtaining a Fair Market Value offer for the time being.
I've had offers both before and after the ATP's were issued.
Kevin did you have an offer on the property ?
Gina,
That's totally incorrect information you've received from both HUD and Wells Fargo. Almost every single (and there have been quite a few) FHA PFS I have worked and closed have been in Foreclosure yet an ATP was issued.
Sandy thank you for you post.
I did get a hold of HUD and got a ticket number. Hud called me back within 30 minutes and the problem HUD said they will not issue a ATP with out an offer, if the property is in foreclosure, I did have an offer and Wells would not send the ATP I think one was issued but never got out of Wells. Now everyone is back peddling. the buyer walked and now I'm scrambling to get a new buyer.....eeks !
Hopefully this will help you- I am having major issues with Everhome bank and FHA short sales and what I did was get HUD involved. Call 877-622-8525 you will need the sellers FHA case # which will be on the ATP. They will also send you an Auth. I have also contacted @ Wells Fargo the Office of Executive Complaint for Mortgages: 800-853-8516. Perhaps someone there can get assigned to the case and help you out.
Yes I started in November and Wells kicked out the file in January and from that time I'm in equator.
Are you working the file in Equator?
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