I will start by getting your 3rd party authorization and a statement with your seller & contractors information.
Research on the mechanics lien (Pre-lim is one example) and once legitimate proceed with getting the actual payoff. Let your seller get it for you its faster.Call them and find out who is the decision maker ( get the full name, phone, fax or email)and go from there like you are speaking with loss mitigation with your short sale, expressing hardship and reasons for.........Be pleasant!.
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