Replies to This Discussion

Permalink Reply by Jeanne Lisak on June 13, 2011 at 10:59am

Patty have you put this sale on Equator?  Are you checking Equator?  I was given the same info & my contact person told me to email my offer to GMAC which I did.  The next day the negotiator called & told me i was given the wrong info & that I had to upload my info into Equator, which I did.  Looks like I have a on top of it negotiator.  I faxed my original offer into 866-502-8479 & got almost an immediate call back.    You might try faxing it again.  Good Luck!

Permalink Reply by Patty J Williams on June 13, 2011 at 11:18am

I have not put it on Equator but it is worth a try. I was given a fax number at GMAC to send the offer and they acknowledged it right away, then nothing. I had thought about faxing again just to get some kind of response. Thanks for the tip.

 

Permalink Reply by Patty J Williams on June 13, 2011 at 11:41am

Jeanne,

 

GMAC is not listed as one of the lenders taking packages for short sale on Equator. What should I do now? I would not know who to send it to if I do not have a direct link to GMAC. What did you negotiator tell you? It has been hard for me not to get really frustrated with the whole process.

Permalink Reply by Patty J Williams on June 13, 2011 at 12:25pm

Jeanne,

Thank you for your help. You were right, they had put it on Equator and not bothered to let me know. Hopefully things will go better from here.

 

Permalink Reply by Jeanne Lisak on June 13, 2011 at 1:05pm

OK good-make sure you load everything that is required into Equator.  I had to do the offer-seller's financials etc.  I check Equator every day as sometimes I have tasks that show up and I don't get an email telling me reminding me.  Also I would send an email to your negotiator thru Equator & maybe one to the supervisor telling them what happened with the long time frame.  Sometimes there is a time frame (usually days) that you have to respond & complete your task or you automatically get booted from Equator.  Good luck!  I love this site as it just helped me get a short sale closed with Ocwen.  Great place to pick up information from other agents.

Patty J Williams said:

Jeanne,

Thank you for your help. You were right, they had put it on Equator and not bothered to let me know. Hopefully things will go better from here.

 

Permalink Reply by Chris McGee on July 20, 2011 at 9:44am

I'm having the same issue on a USAA loan serviced by GMAC. In the beginning we moved along quickly, received the BPO, negotiator asked for additional documents, etc. and then silence for weeks now. I've sent status requests thru Equator and have called customer service where I just get referred back to the negotiator.  If anyone has any escalation phone numbers please help!

Permalink Reply by Patty J Williams on July 20, 2011 at 11:23am

Chris,

 

Have you had any luck with talking directly to your negotiator? When I ran into questions and potential problems working through Equator, I called my negotiator direct and she was very receptive. That does not mean that all are that easy but it worked for me. I am about to close my deal and we did a combo of working through Equator and phone to get the job done.

 

Permalink Reply by Chris McGee on July 21, 2011 at 11:16am

Patty,

 

Yes, I've called the Negotiator and although his instructions on his voicemail greeting are DO NOT LEAVE A MESSAGE I have anyway.  No return calls.  No return messages thru Equator.  Yesterday I finally was able to escalate to a Supervisor through Customer Service (because they saw my log in Equator of repeated attempts to get a status).  Within an hour my Negotiator sent a message through Equator and we've been in contact ever since.