Replies to This Discussion

Permalink Reply by Bryant Tutas on July 6, 2011 at 2:50am

Can't the closing agent just do a quit claim as part of the closing? Seems that would be very simple thing to do.

Permalink Reply by Charita Cadenhead on July 6, 2011 at 3:01am

Bryant I suggested that 7 or 8 weeks ago and just got off of the phone with Wells Fargo yet again for an update which turned out to be more BS about how they are working their tails off to get it done. I'm not understanding how this is turning out to be such a difficult tasks.

Permalink Reply by Charita Cadenhead on July 6, 2011 at 3:02am

Closing agent says his hands are tied as well.

Permalink Reply by Ellen Dittman on July 6, 2011 at 4:26am

You must have 2 liens, is the first BOA? I just closed my listing days ago. Freddie MAC deeded it back to the owner for this purpose. Took a while, lots of emails. And then getting the short sale approval done all over again. Really needs executive to look over this process. We had to contact the Senior Title people at Freddie MAC to get this accomplished.

Permalink Reply by Charita Cadenhead on July 6, 2011 at 5:03am

Thanks Ellen.  I'll see what I can do with this.  Thanks a million.

Permalink Reply by Sharon Alters, CDPE, GRI on July 6, 2011 at 5:58am

Charita, I just closed on one that was a VA snafu and it took about three months to clear. They had to change the title a couple of times. I feel you pain, Charita. There was nothing that we could do but wait. Wells Fargo title people at Service Link were very frustrated as well, and they kept checking on it. You can call the Executive Offices and see if they can help. This one was VA so it was more complicated having the government involved...

Permalink Reply by Charita Cadenhead on July 7, 2011 at 2:11am

Thanks Sharon I will try the Executive offices.  Appreciate the help.  I was beginning to think it was just me and a little helpless.

Permalink Reply by Charita Cadenhead on July 12, 2011 at 3:00pm

Sharon I followed your advice and last week, I left messages for each of the Board of Directors (Executive Offices).  Message was received and assigned to someone to resolve the problem.  Thank you so much for that advice.  He was only assigned to it yesterday evening and was still gathering details, but we had a good discussion today.  I'll let you know how it turns out.

Permalink Reply by joe beauchamp on July 13, 2011 at 4:10pm

You may have heard of the couple who sued BOA and when they didn't respond, got a court order and walked into a branch and started taking equipment out.  BOA does not move unless forced.  Laws, ethics have little bearing on their direction.  You need to make it hurt to get them to move.

I suggest a different pressure point.  The law firm which did the erroneous foreclosure seems to be culpable.  They ignored the law and publicly illegally deeded a property.  I'd suggest approaching them.  If you don't get a quick "I'll fix it", point out that your next step is to the law review board about their unethical conduct and unwillingness to quickly correct this while continuing to damage to financial well being and future of your client, etc.  You might get faster action there.

Permalink Reply by Charita Cadenhead on July 13, 2011 at 10:50pm

Joe since the Executive Offices have taken action and assigned a party to over see this, I'm going to give it a chance.  Particularly since the law firm has firmly refused to have any discussions with me during the entire time of the listing.

Permalink Reply by joe beauchamp on July 16, 2011 at 10:14am

The office of the prez is just another set of reps.  My last call to them was very disappointing even after I explained that if I didn't get an answer or results, I had no alternative but step it up to the feds for my client.  The pinhead sent me to customer service - not even SS reps but regular cust. svc.  The guy had no idea what I was talking about.

I mention this because supreme confidence in the reliability of those reps is not well placed - it is hit and miss.

I personally would be mad at the attorney and give the office a call to tell them that I am sending a complaint to their law review board for the unethical practice of wrongfully putting a bogus deed on public record and willfully refusing to correct their action.  Followed by same via FAX (They can't read email, they can't listen on a phone, but they can somehow read FAXes - or more likely have Mommy read the FAXes to them?).  That should rattle their cage.  And then why not send a complaint to their review board?  It shouldn't take long for them to get a call from the board - you can call the board and ask about it - give them the story of the harm that they are doing to these people while they refuse to even talk to you about fixing what you at first thought was a mistake.  The board will want to look responsive and probably give the law firm a call that day.  Any conversation between the lawyer and BOA will likely include a comment about your complaint to the board - in other words, sooner is better than later.

There is another advantage to sending a half page or less complaint - it won't take much time, you may be noted for going beyond the call of the job for the good of the clients and if it gets uglier, like when the law firm comes back and says, "They should have told us there was a problem," you've already got it to the next step - on record - they are bad people.

Keep us informed.  I've learned that if it is important, don't leave it completely in BOA's hands, so I'd like to hear where this goes.

Permalink Reply by Charita Cadenhead on July 17, 2011 at 7:46am

Joe I'm inclined to believe you are right about the Executive Offices being just another set of reps.  This is like a never ending saga.