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OK, got it. So far it looks like a normal short sale. Nothing out of the ordinary. I was confused by your original post in which you said Nationstar approved the short sale and then ordered an appraisal. Unless you have an approval letter in hand, Nationstar has not approved the short sale.
They will approve or deny the short sale after they get their appraisal and review the file. Depending on how long it has been since they received the appraisal, you should be getting close but close might mean another 30 to 45 days and then you can get your lender to work on getting a closing package for you to close.
Deana,
Who accepted your offer? Remember that Nationstar does not accept your offer, the seller does. Then it goes to Nationstar for approval of the short sale, at that time Nationstar orders their appraisal.
Timeframes may have been clearly explained but I am concerned that your agent did not explain the short sale process. The seller accepts the offer, not Nationstar, the seller is the owner and that is who accepts your offer. Nationstar is the loan servicer and may or may not be the investor. many lenders only "collect the payment" or service the loan for an investor. Investor is something your agent should ask when submitting the offer.
Do you have a contract that is signed by "the people who owned the home"?
Deana, could be that the appraisal came in differently than the Broker Price Opinion, hard to say.
What time frames were you expecting? Did your agent give you a timeframe or explain that short sales can easily take 6 months?
Who is the investor? What is the value of the home and how much was your offer?
As far as frozen pipes, have your agent contact the sellers agent to turn off the water...
Deana,
So sorry this is happening to you, it STINKS!! Curious what expectations your agent set forth before you made the offer. 4 months is not unusual, especially with Nationstar. You will most likely not get any response from Nationstar as they will only speak with those authorized by the seller. Try this... go to jigsaw.com and search out every executive at Nationstar and send them an email explaining your situation, they may pass your email along to get the file moving....
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