One of the simplest negotiating tips:

When you leave a voice mail message for your negotiator (I know, they "usually" answer the phone, but play along with me here).

When you complete your message, hit "#" to send it with urgency. Doing this will often page your negotiator, send them a text directly to their computer, and, for some it will actually send them an e-mail.....good stuff.....

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Comment by Ben Benita on June 13, 2010 at 4:55pm
Kylee - -glad to be friends if you send me a request.....
Comment by Ben Benita on June 13, 2010 at 4:51pm
Paola, if you work with us, we have contacts high up the food chain for most lenders (we have been doing short sales for almost 5 years now):

If working short sales on your own for some reason (I am certain yo have better things to do with your time), here is a quick tip taken directly from my book:


Call Loss mitigation and ask for Contact Information for _____(your negotiator) Supervisor:

OBJECTION YOU WILL HEAR – "I can not give you the Supervisor’s name"
Your response should be -- "thank you anyway" .... at least for now this should be your response

Call Customer Service, Accounting, or Human Resources (these numbers are readily available online), and say:
“I am sorry, I was trying to reach a supervisor for loss mitigation or for ______ (your negotiator). I must have been transferred to you on accident. Can you tell me the name/number/e-mail (whatever you are seeking) for ________ (the negotiator's supervisor)"

If THEY Object or ask why you need a supervisor:
“I was told _______ (my rep.) is out of town, busy, etc. and this home is facing foreclosure. It is VERY urgent that I speak with someone that can help our mutual client.”

It works. Most of these departments do not get calls like this and most are VERY VERY helpful……….

Negotiators are given scripts that specifically state:
"Do not give out supervisor or team lead contact information"

Persons in the departments above are NOT given these scripts....

You can also call the executive offices if you have their contact information......
Git R' Done!!!!
Comment by Paola Martinsen on June 13, 2010 at 3:13pm
Ben, can you share some tips you use to get managers names? I call the switchboard and say Im trying to reach John Doe (negotiator) regarding and urgent matter and he's voice mail says he's out of town until X/XX would you please connect me with his manager to take care of this closing matter? Im looking to get more tips ;)
Comment by Kylee Roe on May 30, 2010 at 11:14am
Ben...ya, friend me on Facebook for a "social" friendship...but happy to dish with you here on pro level. I don't keep up socially on the business networks. I've got a B of A in the works, so hope to share info when it closes. I don't count any chickens till hatched, and the B of A 'till it's done, I've got this "don't jinx it" thing before sharing what worked to get me thru. ('cause it hasn't "worked" until it's really closed!!!)
Comment by Ben Benita on May 30, 2010 at 11:04am
Friends are always welcome.

I know short sales pretty well, but, am still figuring out the benefits of the intrenet thing, "Friends", "Linked In", "Facebook", too much to keep up with!!!!
Comment by Kylee Roe on May 30, 2010 at 10:34am
Hey Ben!
You "friended" me on SSA. Cool. You're a leader here! SO appreciate your feedback.
Comment by Brigitte Powell on May 30, 2010 at 9:03am
Will do
Comment by Ben Benita on May 30, 2010 at 8:54am
If you e-mail me off of here, [email protected], I can likely get you some direct contacts for any lender you are dealing with.
Another GREAT TIP -- (and I still have my monets where I miss this one), ALWAYS ALWAYS ALWAYS play nice with your negotiator......I do still lose it on occaision, but, I just call back in as "John Smith" and proceed accordingly.

Remember, most negotiators sitting in cubicles all day, playing video games, looking at porn, on Facebook, texting boyfriends/girlfriends, etc. and could CARE LESS about you or your client.....they get paid to field phone calls and listen to BS when people like you and I call in!!!!!
Comment by Brigitte Powell on May 30, 2010 at 8:38am negotiator's supervisor's last name WAS.. Diaz and I left her messages, but she always had a recording that indicated she was out of town and her assistant supervisor is-------- :-).
I guess no one wanted to talk to me because I sounded so p (perturbed). Frustrated is more likely.......naw, P (perturbed was correct).
Comment by Brigitte Powell on May 30, 2010 at 8:34am
LOL !!


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