Greetings, just wanted to share or vent???? faxed 60 pages with citi's own forms at the head, just as they ask. Called 48 business hours later, was told they werent all in the system to call back. called back next day? lady said only some were there to call back next day. I even gave her page numbers to help her look. so called back next day, 1st man was rude....says they werent there couldnt tell me what happened, to call back. so I called back, FINALLY< got a young man, who wasnt very nice, but very helpful. Said the docs werent there, actually only about ten of them made it. He said he didnt know what happened to them but this does happen. I am aware of this. ( How could you NOT know what happened to them if you work there.. when I was a business manager I KNEW what my company did!!!!!!!) anyway he apolgized in words, however his tone wasnt apology. Then he told me to stay on the line, email himm the authorization, and he would take a look at it. He also told me that the what I was told by other reps wasnt accurate. He did put authorization in system. by this time, I am VERRRRRRRYYYYYY aggravated! so now? I have to fax all docs again, plus this last rep gave me the list again only this time, it excluded a few docs I sent first time, Citi protocol.
Thank goodness we have time on this, as the homeowner hasnt even had papers served yet, however.......would somebody please tell me why we get the run around like this? I UNDERSTAND they get tonsof paperwork, I udnerstand that. however this whole setup process just seems so very unorganized! I had even emailed three different contacts, and received no response! after working several deals that they were expedient with responses, this is just plain aggravating!!!!!! So is there any good info or tips out there on how to get past this slowwwwwww setup issue? or am I just getting a lesson in patience in this part of the process.....ya know, I dont mind delays, have dealt with that in other deals, in this its the lack of organization and everybody telling me something different. This last rep told me that where I was told a process takes hours, it takes minutes., which delayed me even more, because of false info. anyway what say you.......thanks!!!