I've been having a BOA Short Sale since early August and have submitted everything through AMS. Appraisal has been done, list price has been determined, but PMI company has not approved it yet. I've left about 10 messages for my negotiator M. Phillips with no response whatsoever. My equator emails keep bouncing back, so my hands were pretty much tied.
That's when I took my issue to Twitter, specifically to the BofA Twitter Help Team. I tweeted my issue and the team responded immediately. They asked me to DM them my contact info and were in touch with me by the next day.
Of course I had all of my notes in hand when I received the phone call and the Twitter Team member, Karen Gillies, was more than happy to get things escalated to a BofA Manager, who will then escalate it to an AMS manager. Ms. Gillies was pretty perturb with the negotiator, when I read my notes to her about the negotiator being unresponsive and how things were not updated in Equator. That made me feel that she could definitely be my ally.
So I'm expecting an updated phone call from her this afternoon or by tomorrow morning. I will keep you posted for sure.
If you are having problems getting through to AMS or BOA, please try the Twitter Team, #BofA_help, they seem to on their jobs. I was just watching the Tweets that were coming in and this team were responding to all of them instantly. Yeah for Social Networking and BOA having the insight to put this in place.
MeLisa Minter, SFR, Broker
Minter Real Estate Services