Similar situation for us, and we got the same letter from Chase, except for $10k.  We called and they assured us the same thing, no hardship docs or financial info. required and we are pre-approved for short-sale.  We kicked things off with an agent, but then someone from Chase called and said we had to do the hardship letter/send financial info. and that the first person had told us incorrectly (three times on the phone btw).

So as of now, they said they were going to cancel…