Replies to This Discussion

Permalink Reply by Melissa Colvard-McKinsey on July 26, 2010 at 11:39am

I would escalate the file at this point.

Permalink Reply by Jeanette Harris on July 26, 2010 at 12:46pm

How do you escalate a file?

Melissa Colvard-McKinsey said:

I would escalate the file at this point.

Permalink Reply by Melissa Colvard-McKinsey on July 26, 2010 at 1:45pm

A couple of ways - I called the customer service line and asked for the supervisor's name and email address, then I looked on jigsaw.com and found some email addresses for VPs. I also looked on this site and found a name and email address for someone. I sent out a request for help and was contacted within a couple of hours. My file that had been stuck with a negotiator was approved in two days.

Permalink Reply by Jeanette Harris on July 26, 2010 at 1:53pm

Oh okay, great, I did the same today, emailed supervisors if I could find email addresses and in our case, a VA compromise, I'm also contacting VA for help. Thanks for clarifying, I'm on the right path ;)
After my email to the supervisor, they assigned our file to a different loan adjuster at Wells Fargo... is that a good sign?



Melissa Colvard-McKinsey said:

A couple of ways - I called the customer service line and asked for the supervisor's name and email address, then I looked on jigsaw.com and found some email addresses for VPs. I also looked on this site and found a name and email address for someone. I sent out a request for help and was contacted within a couple of hours. My file that had been stuck with a negotiator was approved in two days.

Permalink Reply by rebecca on July 26, 2010 at 1:57pm

Thanks for your response, according to the negotiator it is with upper management. Can I still escalate the file?

Permalink Reply by Ben Benita on July 26, 2010 at 3:54pm

Melissa is right on....keep pushing. I would STRONGLY suggest contacting the VA (which office will depend on where the property is located adn how many payments behind teh Seller is.

The VA takes short sale delays VERY seriously and they are extremely helpful in getting things done.

Permalink Reply by rebecca on July 26, 2010 at 6:35pm

in my situation VA is not applicable. So who do I push with when I am being told that the file is with upper management for review? Does upper management usually come back with a counter offer, again?

Permalink Reply by Ben Benita on July 27, 2010 at 1:17am

when they say "with upper mgt." it means one of 2 things:

it IS actually with upper mgt -- this is a good thing
or
they wre playing a video game or on facebook when you called in and they wanted tog et you off the phone.

Depending on how quickly you want to get paid and help your Seller move onw ith his life....call daily. When they complain to you about it, tell them:

"My broker is REALLY bugging me about this"
and
"Buyer and Buyer's agent left me a LONG voice mail asking when we are closing"
and
"title company needs to have some idea on time frames sothey can order payoffs"

any of those will hel you keep the pressure......you could of course escalate if you get "it is with upper mgt" excuse for more than 10 days.......

Permalink Reply by Brigitte Powell on July 27, 2010 at 2:06am

Rebecca: I am assuming you are a buyer. There is not enough info here. If you are a buyer do you have a contract (signed by the Seller) If you are an agent, the same question applies. Is the Short Sale a VA loan? If so, yes, an appraiser does come out from Wells Fargo. You say "negotiator contacted us" Who is us?

Permalink Reply by rebecca on July 27, 2010 at 2:29am

Thanks for your responses and help. Brigitte you are correct I am the buyer and we do have a signed contract with the seller. It is not a VA loan. The negotiator contacted the listing agent who happens to be partners with our agent and she sent us the request for more money. The complete package has been with upper management for 12 days, what do I do at this point? We are cash buyers but getting tired of waiting. As far as I know the negotiator has not been responding to email from both the listing agent and seller who is as anxious as we are to have an answer.

Ben, if we do escalate how does that go if it is already with upper management?

Permalink Reply by Brigitte Powell on July 27, 2010 at 2:47am

Tell your agent to ask the negotiator what he/she means by "upper management". Your agent can still escalate the file (see Melissa's reply on this) they will say that they respond within 48- 72 hrs :-) ..tell your agent not to be swayed by that and press on "yes I still want to escalate". By the way, your agent should be on this website :-) suggest it.

rebecca said:

Thanks for your responses and help. Brigitte you are correct I am the buyer and we do have a signed contract with the seller. It is not a VA loan. The negotiator contacted the listing agent who happens to be partners with our agent and she sent us the request for more money. The complete package has been with upper management for 12 days, what do I do at this point? We are cash buyers but getting tired of waiting. As far as I know the negotiator has not been responding to email from both the listing agent and seller who is as anxious as we are to have an answer.

Ben, if we do escalate how does that go if it is already with upper management?