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Seems that would be the smart way. I spent an hour on the phone today addressing this same issue. You will have to have that file closed out and start a new file. You will also have to have BOA email the borrower to do the borrower log in part all over. You would think you could just submit a new offer on the offer bar but this is not authorized. We could before but now we can not. Good luck. Make sure you give BOA the borrowers email address. I also ask for them to send the "what is the color of your first car question with the answer red" this seems to be a big issue for the borrowers. If the borrowers have all the docs saved in PDF, should be no problem. The borrower will have to answer the same questions and upload current docs. Good luck. By the way I have a great supervisor Equator phone and email if you need a good contact. Email me at [email protected]
Lori, I was just told by a supervisor at BOA that it is no longer mandatory for the seller to call in to create an account and email / password in equator... he told me it is now OPTIONAL and only IF the homeowner WANTS access to his equator short sale account to keep tabs on the process. Have you heard of this?
I don't know if it is "Mandatory" or not but I know that through the BofA system that they have the borrower set up, they have to submit the needed information required from the bank, if they don't sign up I don't see how they would be able to get that information since it is not an Agent task on the system but rather a borrower task that they must fulfill. An idea if they don't have access to e-mail for some reason is to set up an email account for them so that you can help facilitate what is needed from the bank with the borrowers permission.
Anna Mackey SDHS said:Lori, I was just told by a supervisor at BOA that it is no longer mandatory for the seller to call in to create an account and email / password in equator... he told me it is now OPTIONAL and only IF the homeowner WANTS access to his equator short sale account to keep tabs on the process. Have you heard of this?
Dear Blair,
This same issue happened to me about 2 wks ago. and the last negotiator said that she is not responsible for that file since it is a new buyer. However, the turn around in the Equator system was only 2 wks and today I got a response back saying that we will close by the end of the month. I just submitted the same file to the Equator but put an ALERT on the comments about this file been approved already, the name of the old negotiator, copy of the old approval letter and what happened. It was picked up in less than 72hrs and the new negotiator has given us the counter (which it was the same as before). The e-mail received was the final approval. So, this system seems to be working so far at least for this kind of cases... Good luck,
Wanda Martinez -
Dear Blair,
This same issue happened to me about 2 wks ago. and the last negotiator said that she is not responsible for that file since it is a new buyer. However, the turn around in the Equator system was only 2 wks and today I got a response back saying that we will close by the end of the month. I just submitted the same file to the Equator but put an ALERT on the comments about this file been approved already, the name of the old negotiator, copy of the old approval letter and what happened. It was picked up in less than 72hrs and the new negotiator has given us the counter (which it was the same as before). The e-mail received was the final approval. So, this system seems to be working so far at least for this kind of cases... Good luck,
Wanda Martinez -
Need feedback on this; I opened a new file under Equator system, Seller has completed their task and now all I need to do is upload the actual offer documents. After a week of dragging their feet it turns out the buyer is no longer interested in purchasing the home and now I have the dredded red color on my task log for not uploading the docs. Should I just upload the file and move forward until I get assigned to a negotiator or should I let Equator know to close out this file? Any suggestions would be helpful. Thanks
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