Has anyone else had a situation with Ocwen where they were told that an approval had expired, but were never told that the file was approved to start with?  

In November we were told that the investor wanted far more than the contract price.  We provided the items the Ocwen rep told us they needed to dispute the inflated value we were told the investor needed.   We provided these items repeatedly via fax and email.  We updated the HUD several times per their request.  We found out in January via a forwarded e-mail from an Ocwen rep that our "approval" had "expired."  It was asking if we just wanted to extend it because they did not understand why we were disputing the value when we were saying it was worth what had already been approved. 

This happened despite thorough and regular follow up.  In mid-January, when that e-mail was forwarded to us,  and we questioned it, we were told that the approval expired the first week in January.  This email was forwarded by the same guy that had us disputing the file.  When I questioned him he said that he did not know it was approved either.  I asked him how he could NOT know the file was approved as we had been communicating regularly.  He told me that it doesn't work like that.  No one could tell us where an approval letter was sent or why they continued to ask for stuff.  The whole time the India service center was telling us that the file was still "under review" even after it came out that there had been an approval.

For the past two weeks I have been trying to get an extension to this approval that we never saw.  TX claims to be working to try to help us get that.  India claims it is still under review and they are waiting on a valuation. When you call in, the reps just say that it is under review.

I've seen a lot with short sales, but I think this is probably the craziest thing I've seen.