Replies to This Discussion

Permalink Reply by Kevin - Greenville, SC on September 29, 2011 at 8:32am

For fannie mae loans it's [email protected]

Permalink Reply by Don Duft on September 30, 2011 at 9:04am

This was a Non-GSE.

 

Here is the answer: The HAMP Solutions Center is established under Fannie Mae and located in Dallas TX. What I found out was that any email with attachments (I had included an Authorization Form signed by the Borrowers  and a statement of the case history with supporting documentation) originated form a non-company or non-business ISP (gmail, yahoo, cox, verizon, comcast, etc.) is treated by Fannie Mae as unfriendly email and strips off any attachments and then sends you an email stating the following:

Subject: Undeliverable:FW:Request for Escalation Assistance with Bank of America/AMS

on a HAFA SS

Date: Thursday, September 29, 2011 1:29:33 PM ET

From: [email protected]

To: [email protected]

This message originally contained an attachment, which was removed per Fannie

Mae policy.

 

This leads one to believe the email was not delivered - when in fact it was & I received an encrypted email from the HAMP office which stunned me at first as to how to open it as it needed a password. I decided to click on the forgot PW link and that allowed me to "reset" my PW which I never had in the first place. The email let me establish a new password without having the original and Wallah - the email opened. Basically this advised me that they would assist however I needed to use their specific forms for Authorization and Case History, to go to their web links to retrieve their unique Third Party Authorization (https://www.hmpadmin.com/portal/hamp_servicer/thirdparty/authorizat...) and Case Submission (https://www.hmpadmin.com/portal/resources/docs/counselor/casesubmis...) forms. 

 

Once completed and signed you can submit by email to [email protected] or fax to 240-699-3883. Once received they agree to give you start the escalation contact and provide an update within 7 days.  I will let you all know how it goes.