I have a short sale listing, below are the main time frames...

09/19/12 - Appraisal Received

11/27/12 - Received ATP Form HUD 90045

12/07/12 - Offer ABOVE banks required net submitted

12/10/12 - Confirmation that offer was received (deadline was 12/13/12)

12/14/12 - Offer submitted to Variance department due to buyer's closing cost credit

01/08/13 - Variance department approves closing cost credit & offer, supposed to be submitted to auditing process and then onto closing

01/15/13 - Finally got a hold of my new negotiator that was assigned on 12/28/12 who informed me we were out of compliance and did not submit an offer in time, the ATP dates for the contract of sale & borrower's incentive compensation were incorrect and should be the same... Then they told me they have to resubmit the file to the Variance department which will take another two week turn around time.

I am not entirely sure why my new negotiator was saying the dates had to be the same, I can only assume she does not know what she is talking about since we are granted 90 days from the date of the ATP to received the $1,000 borrower incentive.  It wouldn't make sense for the dates to be the same.  Also, the next issue is that the appraisal will be expiring mid-January, my negotiator was then saying she will have to reorder the appraisal...  The new buyer is obtaining a FHA-insured loan, aren't you able to use the buyer's appraisal?  Has anyone else experienced this long of a delay between when the offer was officially received to get some kind of response?  Then to be told it has to be resubmitted to the Variance department even though you have in writing that it was approved?  This is extremely frustrating as the net for the current offer is nearly $20,000 ABOVE what the initial required net was, so I have no clue what is causing this delay.  Any thoughts or advice?  I have left voice messages and sent emails this morning trying to get a hold of management.