I've got the oddest situation with Chase where the 1st and 2nd mortgage were both originally serviced by Chase. Both loans were approved for charge off and the 1st was sold to SPS. After much research and numerous calls to the Executive Resolution office, I found out the 2nd was supposed to be sold to SPS as a package deal. The 2nd at this point is still held by Chase, but they are not collecting on it. The loan is not in charge off, not in collections, not in the short sale department, and in a phase that the resolution team has called the "tunnel." The tunnel meaning it is waiting to be service transferred or sold. My 20+ escalated calls have gotten me no results as the latest response that I was give was "I have never seen anything like this happen before." As much as I like the experience, I have been unable to get in contact with anyone that can figure out who made the mistake and how to fix the problem. I turn to my humble colleagues for any suggestions and points of contacts that might be able to help. I appreciate your time and look forward to anyones response!

Thank You
James