Replies to This Discussion

Permalink Reply by Elaine Kan on April 1, 2010 at 8:41am

Chase executive resolution office is supposed to be some kind of a middeman. You can open up a case, state the nature of your situation and they will assign this to an analyst who is supposed to get back to you within 72 hours. They will try to liase between you and your negotiator or supervisor to get your problem solved. The number is 1-843-673-3785

Permalink Reply by Susan Kahler on April 6, 2010 at 11:08am

toll free number for executive resolution, also on the east coast, 888-310-7995

In California:

Chase Home Finance LLC 10790 Rancho Bernardo Rd. San Diego, CA 92127. San Diego Loss Mitigation 1-858-605-3345 1-877-838-1882. Chase Home Finance LLC, (858) 605-3300 and 858-605-3099.

Elaine Kan said:

Chase executive resolution office is supposed to be some kind of a middeman. You can open up a case, state the nature of your situation and they will assign this to an analyst who is supposed to get back to you within 72 hours. They will try to liase between you and your negotiator or supervisor to get your problem solved. The number is 1-843-673-3785

Permalink Reply by Amanda Lynn Smith on April 20, 2010 at 7:00am

Chase told me they will sue the homeowner for the balance of the second since they will get nothing out of a foreclosure. The thing that gets me is when Chase is the first loan they typically only offer $3,000 to the seconds. They act like it is a rediculous offer but it is okay for them to offer the other banks?

Permalink Reply by Pamela McKee on April 28, 2010 at 6:13am

I am currently TRYING to work w/Chase on a 2nd lien short sale where they've been offered 10% by the first. I've been calling and talking to a different person (I am up to the 20th one) since the beginning of February! Thanks for the number - I just called it but all they did was transfer me back to the loss mitigation department that I've had no luck with for 3 months! I don't know if there is anything else to do at this point - they know the 1st is going to auction in a few weeks. Every other lender I've worked with has been great - and they assign you one person to deal with - it's just crazy that you have to go through the same story every time you call - or maybe it's just me?!

Susan Kahler said:

toll free number for executive resolution, also on the east coast, 888-310-7995

In California:

Chase Home Finance LLC 10790 Rancho Bernardo Rd. San Diego, CA 92127. San Diego Loss Mitigation 1-858-605-3345 1-877-838-1882. Chase Home Finance LLC, (858) 605-3300 and 858-605-3099.

Elaine Kan said:

Chase executive resolution office is supposed to be some kind of a middeman. You can open up a case, state the nature of your situation and they will assign this to an analyst who is supposed to get back to you within 72 hours. They will try to liase between you and your negotiator or supervisor to get your problem solved. The number is 1-843-673-3785

Permalink Reply by Gwen Mark on May 14, 2010 at 4:46am

I have a 1st and 2nd with Chase. 2nd went to recovery dept. 1st offered 2nd $3000. I recieved approval on 1st and 2nd said ok but we will come after borrower for the $97000 deficiency. I replyed that Arizona is an anti deficency state and attorneys were advising not to sign deficency but to go to foreclosure. After negotiating, borrowers came up with $6500, and buyer will chip in $500, with the $3000 from 1st, making a total of $10000. Just over the 10%. no deficency. I am seeing more and more of the 2nds going to charge off. Somehow this puts them in a more aggressive position.

Permalink Reply by Pamela McKee on May 14, 2010 at 5:29am

BEWARE: I have been working w/Chase as a 2nd w/loss mitigation dept since the beginning of February - with the 1st holding an auction in 3 days! 2 days ago they tell me they can't do a short sale because the loan is in a charge off status - and has been since Feb 28th!! NO ONE at the loss mitigation was/is aware of this?!? I wasted 3+ months negotiating with people who had no authority to approve the short sale! Now, w/ a day to go before auction they wont accept the 10% payoff but want 18% - the borrower is now forced into foreclosure - with a great buyer for the property and approval from the 1st lienholder...UNBELIEVABLE! The kicker...the difference is $4000! Moral of the story - call loss recovery department first to make sure it is not in a charge off status before getting into it w/loss mitigation!!

Gwen Mark said:

I have a 1st and 2nd with Chase. 2nd went to recovery dept. 1st offered 2nd $3000. I recieved approval on 1st and 2nd said ok but we will come after borrower for the $97000 deficiency. I replyed that Arizona is an anti deficency state and attorneys were advising not to sign deficency but to go to foreclosure. After negotiating, borrowers came up with $6500, and buyer will chip in $500, with the $3000 from 1st, making a total of $10000. Just over the 10%. no deficency. I am seeing more and more of the 2nds going to charge off. Somehow this puts them in a more aggressive position.

Permalink Reply by Jennifer Klein on October 11, 2010 at 8:20am

I'm having the same problem. Initially I was given a verbal acceptance of $10K on my second to Chase. Now he's asking for $30K! Not sure where to go from here, anyone have a good strategy? They said the loan is in the Bankruptcy department, only my clients are NOT in BK? Does that have some effect? Where do I go from here?

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