Hello Superstars ,
I needed to reach out to you guys on this one because you are the pros. I have a wierd situation going on and I don't know what to do. I have a Pre-Approved List Price Short Sale(COOP) that I'm working with B of A through equator. It took forver just to list the property. Well anyways soon after I listed the property I got a cash offer and I submitte it right away. B of A countered and then we accepted. Then the negotiator told me that her manager denied the offer and so I re countered. They countered back and we accepted and then this time it was sent to investor review. I got a phone call today and the negotiator told me that the offer was denied again and the their wasn't anything else we can do because the loan was set to be sold to another servicer on 9/14/2012. I told her that she never told me that but she said she did over our first phone conversation and I never got email about it. All the time she denied or said the offer was declined was all done by phone too and no email through Equator. What am I supposed to do? I feel like I was set up for failure and never had a chance. I been working this file 5/14/2012 and was patiently waiting on them.This isn't right aND people lives are being affected by this decision. Does anybody have a phone number to VP or anybody in higher authority that can help me with this .. Thank you Supersatrs and I hope to hear from somebody soon.
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I emailed the President brian.t.moynihan@bankofamerica.com
Within hours, the gal below called me.
Marie Moreira
Senior Operations Analyst
Presidential Escalations Team
Short Sale, Deed in Lieu, REO
Ph: 213-345-9984
Everyone mentions Twitter campaign and I posted on their FB too.
Don't mention who referred you please, this is still an active case for me.
Thank you ...
Rachael is exactly right. Send Moynihan an email and bullet-point your specific issues. Good luck!
I put a short synopsis of the hardship to humanize the sellers too.
I just wanted to give you ladies an update on what happen on this file. I sent an email to the person yall suggested and it worked. The service release date was postponed and were moving forward with the short sale. Thank you so much for your advice and I really do appreciated for taking the time to help me ..
Love it when it works...maybe they will get tired of hearing from all of us on the failure of the system in lower levels.
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