Have you ever had your authorization revoked by Bank of America because you wrote a contract for a buyer?

I am the listing agent on a short sale co listed with my negotiating agent. We are both with the same broker. I wrote the contract for the buyer under our state's intermediary laws. I was designated by our broker to represent the buyer, and my partner represents the seller since she is the agent negotiating on Equator. Of course, Equator has no way to designate co listing agents.

In this horribly mishandled short sale which has been going on since March, we were falsely denied on 5/30. At the time, the negotiations were being handled by REDC. We had been through all the steps and were at the final approval stage when the investor, Fannie Mae, made a late stage counter offer. Our buyer held firm, and we were waiting for investor response. Suddenly, an REDC person who had never touched the file messaged my partner via equator and said they would deny the file in roughly 6 hours if we didn't meet the counter offer. My partner scrambled and finally was able to reach our negotiator within a few hours of the deadline. The negotiator said we still hadn't received a response from Fannie Mae, and she would make sure the file was not declined. Guess what - the file was declined anyway, and they even made up a reason! After multiple calls, Twitter and OOP escalation, we had a supervisor on the phone who looked into the file and saw indeed, Fannie Mae had approved the short sale the day AFTER it was denied by the rogue REDC agent.

We demanded an escalation and submitted complaints to OCC, Fannie Mae, and our State Senator. The OCC complaint went back through the Office of the President and I was working with them. My partner was working through Equator to escalate the file. It was reinitiated and was being handled by the escalation department within BAC. The promised to push it through, and admitted through an equator message that they made a mistake in denying the file. That was over 7 weeks ago.

The latest stunt happened almost 3 weeks ago when the underwriter supposedly demanded that my name be removed from the authorization. At the time I was working with Peter Johnson ( his real name?) from the Office of the President to investigate the erroneous decline and fabricated reason. My partner explained that I was the listing agent and shouldn't be removed from the authorization. BAC refused to back down. Finally after 3 weeks we complied just to move the file forward. Peter Johnson was suddenly unavailable to me anyway. My partner questioned via equator if my removal had anything to do with the escalation with the OOP, or if it was a new policy update, since we've negotiated multiple short sales in the past where I wrote the buyer contract and this is the first time this has happened. If it is a new policy, she requested documentation since we could find nothing on the agent resource center. They ignored these inquiries until yesterday when our negotiator said she would forward the to 'management'. We won't back down, as we want a response.

Has anyone as a listing ever had their authorization revoked because they wrote a buyer contract?

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Replies to This Discussion

This reminds me of a kung fu movie. Dont fight a superior force with direct force, bend, deflect their punch and weave around. I hope this makes sense to someone. 

REDC? A joke - they've denied a file because they stated unrequested documents were not received and there was no signature from the divorced husband who wasn't divorced nor on the deed, mortgage or sales contract - multiple times. We got the sale moving once BofA took it from REDC.

I've even had a buyer with authorization - ludicrous BofA. If you want to be authorized, Have the seller sign a POA for you. BofA has never been stupid enough to interfere with a homeowner's legal representation. I'd get a regular POA and change the wording to limit it to dealing with BofA, this property, the sale. I don't like getting more authority than necessary - not that any seller ever complained.

I did not previously mention - we have had not one, but two (2) Fannie Mae approvals on this file and have yet to get an approval letter from BAC.  The first approval came the day after the above mentioned denial, on 5/31.  The offer received another approval from Fannie Mae on 6/28/2013 per communication from our negotiator.  Once we got that FM approval, the negotiator said the BPO was about to expire.  They supposedly did another valuation which took 2 weeks but did not involve an interior visit.(?) We were told the value hadn't changed, but still no approval letter.  The file was instead sent to underwriting, who made this absurd demand to revoke my authorization.  An equator message my partner received yesterday stated the file was going back once again to Fannie Mae for approval.  We are caught in a vortex. 

No but these days roll with the punches in order to get to the close asap. Now saying this - a bank may read and decide what more can we do to delay if agents go along with it? But all of the delays and value disputes and juvenile requests take so much time away from the goal of closing. Short sales, as we knew them, are over .. we all get that now. Every approval and closing is a gift - not a given. And every SS and value dispute requires more in-depth knowledge, pertaining to guidelines, the FCIC Summary, the NMSA etc etc etc and and increased workload to get the deal done. The SS cookie cutter days are a distant memory :(

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