I am the listing agent on a Bank of America REO property.  We went under contract and as always, Bank of America counter offers so that the closing date is extended out at least 45 days, I guess that gives them time to get it closed without needing extensions.
Bank of America REO requires buyer to apply with BofA or approved lender but does not require them to use BofA.  This buyer decides that it will be easier to use BofA to finance the loan since BofA is also the seller, seems like a no brainer but wait, we are talking about Bank of America.
Fast forward, closing scheduled for 12/28/10, next Tuesday.  Last week, title company asks loan officer to please forward closing instructions by 12/22/10 since all conditions are cleared and because of the upcoming Holiday, we will lose a few days.  NO RESPONSE AT ALL FROM LOAN OFFICER, not a return email, not a return phone call, NOTHING.
Buyers have been emailing, buyers agent has been calling and emailing, Loan officer is reading the emails but NOT RESPONDING.
I email the loan officer yesterday for a status of the closing instructions, she reads it immediately but NEVER RESPONDS!  Today I send a new email and guess what?  I get an autoresponder stating that she is out of the office until Monday and that she will return calls and emails then.  What in the heck is she thinking?  We have a closing next week and she goes on vacation without telling ANYONE, including her customer.

Does anyone here use Bank of America for financing their buyers?  It sure does not look like they really care about recouping some of their REO losses with fresh, qualified buyers.