Replies to This Discussion

Permalink Reply by AnaLee Schnell on October 9, 2012 at 12:34pm

Do an escalation. If you have the online escalation tool.. use that. If you can push and get the file as far along as possible they might end up keeping the file with BofA. I've done it recently. But it helps to have someone on the escalations team working the file because it gets more personal attention.

Permalink Reply by Sara Mehrpouyan Los Angeles CDPE on October 9, 2012 at 4:51pm

Hi AnaLee, what stage were you at with the short sale when you got them to postpone the servicer release? 

Permalink Reply by AnaLee Schnell on October 11, 2012 at 11:07am

I was almost ready to get the approval letter and the buyer backed out.. I had just gotten a new buyer and was re-initiating everything when they told me about the postponement. Erica is right.. raise hell.. that's what I did too on another file that they actually service released and didn't tell me until two days before it was to be done.. i ended up getting it closed with b of a even though it was service released and then b of a got the funds to the other bank.. that almost never happens.. they just wanted to shut me up im sure.. i was a psychopath . and you almost have to be like that just to get anything done with these banks.. and if psycho doesn't work.. damsel in distress.. keep calling til a male CSR answers and play the role.. drastic times.. drastic measures.. it works. 

Permalink Reply by Erica Contreras on October 11, 2012 at 11:15am

LOL...that's exactly right, do anything and everything to get their attn. Sara I hope you got a little further with the contact info I provided yesterday.

Permalink Reply by Erica Contreras on October 10, 2012 at 5:58am

Hi Sara, I got mine stopped completely about a month ago. Bank of America was in the process of releasing while in the middle of Approving the offer. All the paperwork for HAFA Approved as well.
I escalated, and escalated and spoke to anybody and everybody to make them stop it, since the Investor was also Bank of America they were able to stop just a few days prior to it taking place. I literally raised "hell" with all their depts, including the Office of the President, Twitter, Facebook etc.
It was an error on their end, and clearly as it happens often the departments weren't communicating with one another. Best of luck to you! Don't give up!

Permalink Reply by Sara Mehrpouyan Los Angeles CDPE on October 17, 2012 at 8:28am

Hi Erica & AnaLee-- I'm still working on it :-( Thanks SO MUCH for your help. Will keep everyone updated. So far, it's just a lot of phone calls/messages and emails. 

Permalink Reply by Sara Mehrpouyan Los Angeles CDPE on October 18, 2012 at 1:55pm

Still have the social media team at Bank of America working on this.....to be continued

Permalink Reply by Short Sale Superstars LLC on October 18, 2012 at 3:26pm

If it's an approved short sale it is possibly to postpone a service release to allow the transaction to close. It's important to know that almost everyone you speak to at Bank of America does not know that this is even an option. It's all about who you know. With the right contact you can get a request placed.

Brett@ishortsalenow.com

3105646389

Permalink Reply by joe beauchamp on October 18, 2012 at 6:39pm

Lucky me - I have 2. One today after negotiator sent to the investor our "agree" to the bank counter last week and another where BofA is 2nd only. Guess I'll get to see if the media team has the fortitude to deal with both..