Good Afternoon

Got a question for you all. I have a file that is a short sale with SECU. This is my first ever short sale file with them. They have approved the short sale, but stated in the approval letter that they will reserve the right to pursue any deficiency judgments. I called them and asked them to waive that right and they stated that it is a SECU loan and they do not have to waive that right; as a matter of fact, they do not waive that right on any of their short sales. I had the file escalated to a supervisor, but I need someone else to tell me something. 

Have any of you encountered this situation and has SECU ever waived the right to pursue a seller for a deficiency judgment in a short sale?

Thank you.