Replies to This Discussion

Permalink Reply by Tara Samney on February 11, 2012 at 8:42am

Regional and op manager for my state of VA have been of no assistance.  Regional manager simply pointed me back to the loss mitigator who has been non-communicative since Tues (1st introduction to the real loss mitigator in over 3 months b/c collection agents were pretending to be loss mitigation). 

Permalink Reply by Barrett Thomas on February 21, 2012 at 10:35am

I've been in a Short Sale since December 6th. The offices keep bouncing me around.  They keep saying it's in review.  I've called the numbers in this forum.  Still no luck.  I emailed to the Operations Manager's email [email protected], and no luck.  Anyone else have any phone numbers?  This is a Southern California Short Sale.

 

Thank you!

Permalink Reply by Tara Samney on February 21, 2012 at 10:55am

Escalation is futile. Be sure you are talking to loss mitigator not account rep who is collections even if loss mitigation transfers you. I hope to be closing this week.took 3 months.

Permalink Reply by Terri Briggs on February 22, 2012 at 6:54am

I just called 651-293-3400, and asked for Operations Mgr in California; operator confirmed I was calling about a short sale, asked for my GT contact and her extension.  After a brief hold I was transferred to the manager who told me he would speak with my contact and I would hear from her by the end of the day.  She called ten minutes later, told me she needed clear copy of HUD and would submit immediately.  She said I should have a response within 24 hours.  Keep your fingers crossed and I'll let you know!

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