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Victoria -- appreciate your appreciation.....and, nice work calling HUD.
Getting e-mails, though this IS a pain in the buttocks, try this if you have a first and last name and need middle initials:
Send an e-mail to yourself with a "cc" to:
[email protected]
[email protected]
[email protected]
on through the alphabet....YES it is tedious and YES you will get 25 bad e-mails, BUT, you will also get one that works!!!!
Also for e-mails, try calling customer service, or the accounting department "on accident" and saying:
"Oh, I must have been sent to you on accident. I am trying to reach John Smith's supervisor. He is out of town and I REALLY need to ask him something about my short sale....do you happen to have his direct line or e-mail....."
MOST of the time they WILL give you this info. b/c they are not instructed NOT to give out this information.....it is admittedly a little dirty trick, BUT, end of the day, it works, and helps out your client!!!!
Also, have you tried reaching out to the Investor on this one?
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