Need help with BofA/REDC:

My seller has a loan with BofA and started a short sale request with REDC, who told him to contact a realtor, which he did (me). Now, no one at either REDC or BofA can figure out how to add me to the existing Equator system for his file. Any suggestions?

Views: 167

▶ Reply to This

Replies to This Discussion

Permalink Reply by Bryant Tutas on February 21, 2012 at 1:59pm

Contact the twitter team at @bofa_help  they will get you sorted out quickly

Permalink Reply by Tracie Norman on February 22, 2012 at 5:25am

Lord I ran into this last year.  It was a nightmare.  I was told by a BofA rep earlier this week that they weren't using REDC anymore because they'd received so many complaints.  Maybe check back with BofA.

Permalink Reply by Katherine Muhs on February 22, 2012 at 10:05am

Thank you everyone!

Permalink Reply by Gia Freer on February 22, 2012 at 11:20am

This happened to me 3 weeks ago and I had to get a Supervisor on the phone from REDC and they had to re-assign the file back to me with my correct email on Equator.  Took them 24 hours to get it done but I was persistent.

Permalink Reply by Drew Ludlow on February 23, 2012 at 2:18am

Persistence is the key.  This ALWAYS happens to me with BoA and REDC/AMC.  You just have to keep poking away and escalating.  I too heard that REDC and AMC were 'fired', but they keep taking files and screwing them up.

RSS

Members

© 2024   Created by Short Sale Superstars LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************