Replies to This Discussion

Permalink Reply by Makoto Sato on January 28, 2010 at 9:09am

Christine,

Check out this link:

http://www.shortsalesuperstars.com/group/reotrans/forum/topics/reot...

1) Make sure your seller logs on and answers questions and uploads their info. No other task will be assigned until the seller completes this. No, they will not call or email you to let you know what the seller needs to do.
2) BofA still handles calls but you need to ask for a person trained on Equator.
3) BofA probably still has your fax info but you have to upload docs in Equator. BofA staff will not do it for you.

Permalink Reply by Marie Ziv on February 4, 2010 at 3:15am

I believe you are correct in what you are describing. The problem is BOA is not training all their employees to give the correct information on Equator. I was forwarded to Technical Support when I couldn't get into the site. BOA said all the information was correct & that it was a technical problem. After several days of attempting to contact (at least 1/2 hour waiting on the line & no response). I finally waiting over an hour for Tech Support, got a live person on the line to describe the correct protocol for dealing with Equator. The agent said that BOA is not giving their agents training to deal w/Equator & that they are being bombarded with calls from agents directed from BOA.
This is a great site for support & responding to questions that no one else may have the answer for. In theory, it sounds like a great idea, but practicallythey need to get their act together.

Permalink Reply by Jeffrey Burnham on February 4, 2010 at 9:36am

Equator is just the latest in B of A's attempt to stall for time. You have to duplicate ALL the items you've probably already sent. IF this system were used properly it would be great. But it just seems to give B of A another reason to be able to chalk up delays.