This group is for information, tips and solutions for Suntrust Mortgage short sales.
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Latest Activity: Mar 8, 2019
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Fax Letter of Authorization to: 804-291-0748 ATTN: Research
Loss Mit Direct# 800-443-1032
1-800-634-7928, then option 5, then ex 58791
EM for fast SS package set up: [email protected]
The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.
Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.
HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.
Suntrust Letter of Authorization
Suntrust Equity Accounts Short Sale Info
Escalation Information
***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.
This information is being provided to use as a courtesy. Please treat them with respect.
[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with
Grace Taylor (also supervisor over call team) 804-291-2497
Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team
Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply 0 Likes
Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies 0 Likes
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Helena, You will need to send the above referenced Suntrust SS Package fully executed along with Hardship letter (signed & dated), 2 months current bank st's, 1 months current & consecutive pay stubs, Listing Agreement, Purchase contract fully executed with S.S. addendum and the buyer's current within 30 days pre-qual letter or proof of funds.
Anyone have a number for the SunTrust Equity SS division? I see fax numbers but no phone #s. Thank you!
I have a new SS with Suntrust. When I called the number above and dialed the extension, I'm transferred to a relationship manager. I left a few messages but no return call. I'm looking for the packaging requirements (mainly to confirm that what normally send is sufficient for Sun Trust). Is there another number to call to get a live person without being sent to a relationship manager and forced to leave a message? Thanks! I did call a C/S number who passed me right into the same number with the leave VM option.
Has anyone had SunTrust pay more than 3% for closing costs?
Just go approval on mine and was listed April 12, closing June 27. Penny was a great negotiator and kept things moving.
Hi Marcy, Thanks for the mostly encouraging report. I've had others with SunTrust so know to be prepared for a long slog...
Mark-
Yes, Suntrust will waive deficiency. Just finished up an exact scenario as yours, 1st and 2nd withSuntrust and Fannie Mae investor on the 1st. Just don't expect anything to happen quickly. Very long and ridiculous process. Keep on them constantly.
I have a client with a SunTrust 30yr fixed 1st (owned by Fannie Mae) and a SunTrust 30 year fixed 2nd trust. Anyone have any experience with:
1) Does SunTrust require default before considering SS on these products?
2) Will SunTrust consider waiving deficiency?
Thanks for any input.
Sue,
I wish I could say it is that easy however once Sun Trust gets the approval letter stating what BOA is willing to pay them to release the lien can also get ugly. if the amount is not sufficient then the second could hold up the close until they get their amount. As for how long, anybodies guess on that one. Many blessings in getting the deal done.
I'm the buyers agent for a short sale that has a BoA first mortgage and a SunTrust Second. They had another buyer who waited a year and then walked when BoA came back with a price (never in writing). We jumped in as soon as it came back on the market because the house is just what we were looking for. It's hard to get info out of the listing agent (partial language barrier) but today he called for my buyers partial socials and date of births to put into Equator so I could ask more questions. He said that SunTrust requires the approval from the first in the initial package that he send to him. Does this sound right? He seems to think getting the second to accept once the first has said how much they'll give the second will be easy. Anyone have an idea how long SunTrust takes to approve as a second lien holder?
Thanks, Sue
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